Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Overway

Nashville,TN

Summary

Dedicated and empathetic medical assistant offering 15 years of direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Overview

18
18
years of professional experience

Work History

Cleaner

Self
Nashville, Tennessee
03.2024 - Current
  • Managed inventory of cleaning supplies and reported shortages promptly.
  • Implemented safety procedures while handling cleaning chemicals and tools.
  • Conducted regular inspections to ensure compliance with cleanliness standards.
  • Cleaned bathrooms, including toilets, sinks, counter-tops, mirrors, and floors.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.

Medical Assistant/SRT Technician

Well Skin Dermatology
Gallatin, TN
05.2022 - 03.2024
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisting with PDT and SRT treatments.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted physician with minor procedures and surgeries.
  • Informed patients of biopsy and lab results.
  • Phlebotomy
  • EMR (EZDERM)

Medical Assistant

Loven Dermatology
Goodlettsville, TN
07.2020 - 05.2022
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Documented notes during patient visits.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted physician in minor procedures and surgeries.
  • Phlebotomy
  • EMR including EMA and E-Clinical

Medical Assistant

Daryl Nichols, MD
Nashville, TN
08.2007 - 01.2020
  • Greeting and checking patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Phlebotomy
  • Relayed messages from patients to physicians about concerns and condition updates to facilitate effective treatment.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • E-Prescribe.
  • Prior authorization of medication.

Education

Medical Assistant -

Nashville College of Medical Careers
Madison, TN

Computer Skills For The Workplace -

Volunteer State Community College
Gallatin, TN

High School Diploma -

Mt. Juliet High School
Mount Juliet, TN
05.1997

Skills

  • HIPAA compliance
  • Professional bedside manner
  • Conflict resolution abilities
  • Detail-oriented
  • Phlebotomy
  • Patient scheduling
  • EMR
  • Processing payments
  • Sterile technique
  • Electrocardiography (EKG)
  • SRT
  • PDT

Timeline

Cleaner

Self
03.2024 - Current

Medical Assistant/SRT Technician

Well Skin Dermatology
05.2022 - 03.2024

Medical Assistant

Loven Dermatology
07.2020 - 05.2022

Medical Assistant

Daryl Nichols, MD
08.2007 - 01.2020

Medical Assistant -

Nashville College of Medical Careers

Computer Skills For The Workplace -

Volunteer State Community College

High School Diploma -

Mt. Juliet High School

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