Holly Pitzer
Fort Worth,TX
Summary
Compassionate and detail-oriented Child Protective Services Case Worker with 3 years of experience advocating for at-risk children and families. Skilled in case management, crisis intervention, and legal documentation. Proven ability to collaborate with multidisciplinary teams to ensure child safety and promote family well-being. Committed to maintaining the highest standards of confidentiality, ethics, and care.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Caseworker
Child Protective Services
02.2023 - Current
- Investigate reports of child abuse and neglect, ensuring child safety through timely risk assessments.
- Develop and implement service plans in collaboration with families, legal personnel, and external providers.
- Conduct home visits and interviews with children, parents, caregivers, and collateral contacts.
- Maintain accurate, up-to-date records in the case management system.
- Prepare court reports and provide testimony as needed for custody and safety hearings.
- Coordinate with law enforcement, educators, healthcare providers, and foster care agencies.
Office Manager
Indiana Regenerative Medicine
06.2019 - 12.2022
- Managed daily operations of a specialized regenerative medicine and hormone therapy clinic, ensuring efficient patient flow, regulatory compliance, and high-quality patient care.
- Oversaw administrative staff, medical assistants, and front-desk operations, including scheduling, training, performance management, and workflow optimization.
- Coordinated patient intake, consultations, treatment scheduling, and follow-up care for stem cell therapies, PRP, and testosterone replacement therapy (TRT).
- Ensured compliance with HIPAA, OSHA, and applicable medical regulations, maintaining accurate medical records and confidentiality standards.
- Managed billing, insurance verification, cash-pay services, invoicing, and financial reporting; reduced errors and improved revenue cycle efficiency.
- Served as primary liaison between physicians, clinical staff, vendors, and patients to maintain clear communication and smooth operations.
Supervised Visitation Coach
Rraine LLC
05.2020 - 08.2020
- Supervised and facilitated court-ordered parent-child visits in a safe and structured environment.
- Coached parents during visits to support appropriate parenting techniques, communication, and engagement.
- Modeled positive parenting behaviors and provided feedback to encourage skill development.
- Completed detailed visit documentation, including observations and assessments of interactions.
- Maintained a trauma-informed, non-judgmental approach while setting clear boundaries and expectations.
- Collaborated with CPS caseworkers, therapists, and other service providers to support family goals.
Real Estate Agent
Highgarden
12.2015 - 01.2017
- Guided clients through property buying and selling processes, ensuring compliance with legal requirements.
- Developed comprehensive market analyses to inform pricing strategies for listings.
- Cultivated strong relationships with clients, enhancing customer satisfaction and retention rates.
- Negotiated contracts effectively, facilitating favorable terms for all parties involved.
- Coordinated property showings and open houses, maximizing exposure to potential buyers.
- Implemented digital marketing strategies across multiple platforms to expand reach and engagement.
- Analyzed market trends to identify opportunities for investment and growth within the portfolio.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Education
Associates Degree - Respiratory Therapy
01.2010
Skills
- Child Welfare Investigations
- Crisis Intervention
- Family Risk Assessments
- Court Testimony & Legal Documentation
- Case Planning & Management
- Trauma-Informed Care
- Collaboration with Law Enforcement, Schools & Community Resources
- Cultural Sensitivity & Advocacy
- Foster Care & Reunification Services
- Problem-solving
- Relationship building
- Administrative management
Timeline
Caseworker
Child Protective Services
02.2023 - Current
Supervised Visitation Coach
Rraine LLC
05.2020 - 08.2020
Office Manager
Indiana Regenerative Medicine
06.2019 - 12.2022
Real Estate Agent
Highgarden
12.2015 - 01.2017