Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Holly Pugh

Certified Associate In Project Management
Wadesville,IN

Summary

Certified Associate in Project Management with a proven track record of over 12 years in administration and customer service. Expertise in leadership, organization, delegating, and budgeting to excel in a project management role. Exceptional verbal and written communication skills, strong time-management, and analytical abilities. Ready to contribute comprehensive skill set to drive successful project outcomes.

Overview

2025
2025
years of professional experience
23
23
years of post-secondary education

Work History

Church Secretary/Administrator

Salem Church of Darmstadt
Evansville, IN
6 2017 - Current
  • Oversee all administration functions, meticulously maintaining church’s calendar, records, and rentals
  • Provide support for all church groups and staff, exceeding goal of responsiveness within 24 hours
  • Managed entire youth room renovation project from concept to completion, finishing $1000 under budget
  • Implemented new church management software, reducing errors 23% and increasing staff satisfaction
  • Co-led online giving initiative project resulting in giving increase of 16% annually
  • Boosting online engagement by 20% by utilizing new design software and elements

Stay-At-Home Mom

Wadesville, IN
10.2005 - 05.2017
  • Organized schedules for household of 5 while establishing budget, reducing extraneous spending by 20%
  • Co-President of Mothers of Preschoolers group for 40 women; spearheaded rummage sale raising $8,500

Customer Service Advocate

AT&T
Evansville, IN
10.2000 - 09.2005
  • Proficiently managed 125+ requests per week for large national accounts customers via phone and email, consistently exceeding targets
  • Earned recognition with national “Above and Beyond” award for delivering excellent customer service
  • Managed inactive payphone disconnect project increasing company revenue by 23%

Education

Certified Associate in Project Management (CAPM) -

Project Management Institute
05.2001 - 01.2024

Bachelor of Arts - Psychology, Sociology

Indiana University
Bloomington, IN

Skills

Office Administration

Calendar Management

Multitasking and Time Management

Teamwork and Collaboration

Microsoft Office

Problem-Solving

Time Management

Multitasking Abilities

Excellent Communication

Critical Thinking

Team Collaboration

Organizational Skills

Leadership Experience

  • President, North Posey Performing Arts Boosters, 08/2020-present
  • Junior then Senior Youth Leader, Salem Church of Darmstadt, 08/2018-present
  • Treasurer, North Posey Parent Teacher Organization, 08/2022-07/2023
  • President, North Posey Parent Teacher Organization, 08/2021-07/2022
  • President, Salem Church of Darmstadt Board of Christian Education, 01/2019-01/2021
  • President, South Terrace Parent Teacher Organization, 08/2017-07/2018
  • Conceptualized and executed a school toy drive, bringing in over $8,000 worth of new recess equipment, Managed $10,000 budget as PTO treasurer, fundraising extra to buy a snow cone machine that is still in use, Orchestrated large-scale school events from start to finish, including 400+ people carnival and bingo nights, increasing parent engagement 25% over previous years, Utilized my love of baking by donating over 800 cupcakes and became 'The Cupcake Lady', Coordinated group outings and trips staying under budget and working with many contracts and vendors, Facilitated meetings of 10+, coordinated volunteers and events, resolved conflicts, encouraged new ideas

Timeline

Stay-At-Home Mom

10.2005 - 05.2017

Certified Associate in Project Management (CAPM) -

Project Management Institute
05.2001 - 01.2024

Customer Service Advocate

AT&T
10.2000 - 09.2005

Church Secretary/Administrator

Salem Church of Darmstadt
6 2017 - Current

Bachelor of Arts - Psychology, Sociology

Indiana University
Holly PughCertified Associate In Project Management