Holly R. Manske
Rio Rancho,NM
Summary
Experienced and patient customer service professional with a proven track record of delivering exceptional experiences to clients and guests. Skilled in building strong rapport and understanding individual needs, resulting in increased customer satisfaction and loyalty. Adept at effectively resolving issues and providing timely solutions, while maintaining a positive and professional demeanor. Committed to delivering top-notch service and exceeding expectations, consistently striving to create a positive impact on the overall customer experience.
Overview
8
8
years of professional experience
Work History
General Manager
Extended Stay America Albuquerque/Rio Rancho (Aimbridge Hospitality)
Rio Rancho, NM
01.2024 - 09.2024
- Supervised multiple operational functions.
- Addressed and resolved all guest issues promptly.
- Onboarded and guided fresh hires for different hotel tasks.
- Conducted monthly audits for upper management.
- Established and nurtured interactions with clients and business representatives through telephone conversations and face-to-face meetings.
- Guided teamwork to successfully complete various initiatives.
- Maintained up-to-date training for all hotel staff on brand standards.
Assistant General Manager/Task Force
Extended Stay America Rio Rancho BLVD (Aimbridge Hospitality)
Rio Rancho, NM
10.2021 - 01.2024
- Performed combination of following duties for guests of hotel: Greet, register, and assign rooms to guests
- Provided comprehensive information about hotel services, guest registration, and local attractions.
- Executed end-of-day processes including report generation and revenue reconciliation.
- Assisted with selection and training processes for incoming employees.
- Traveled to several out of state properties to help out with staffing and training.
Front Desk Supervisor
Hyatt Place Albuquerque Airport (Aimbridge Hospitality)
Albuquerque, NM
06.2021 - 10.2021
- Performed combination of following duties for guests of hotel: Greet, register, and assign rooms to guests
- Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Perform nightly tasks that include generating daily reports, balancing revenue, and authorizing guest's credit cards
- Participated and trained new hires as front desk agents
- Created Front Desk Schedule
Front Desk Supervisor
Holiday Inn & Suites Albuquerque Airport
Albuquerque, NM
07.2020 - 06.2021
- Performed combination of following duties for guests of hotel: Greet, register, and assign rooms to guests
- Created front desk schedule
- Trained all front desk agents
- Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Perform nightly tasks that include generating daily reports, balancing revenue, and authorizing guest's credit cards
- Participated and trained new hires as front desk agents
Dietary Supervisor
Presbyterian Hospital
Albuquerque, NM
05.2019 - 06.2020
- Oversaw the production and delivery of all food for patients
- Managed personnel through hiring and training
- Facilitated resolution of complaints and requests from personnel
- Responsible for day to day duties of dietary personnel including the proper preparation and cooking of all food items for both regular and modified diets
- Supervised trayline for accuracy and plate presentation in making sure the trayline ran smoothly
- Rounded on patients to find out what the department was doing well and what could be worked on
- Performed individual services as directed by upper management
Night Auditor/Front Desk Supervisor
Residence Inn Albuquerque Airport
Albuquerque, NM
12.2017 - 05.2019
- Performed combination of following duties for guests of hotel: Greet, register, and assign rooms to guests
- Trained front desk agents on systems and brand standards
- Created front desk schedule
- Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Perform nightly tasks that include generating daily reports, balancing revenue, and authorizing guest's credit cards
- Participated and trained new hires as front desk agents
- Prepared and set up breakfast daily according to Marriott standards
- Helped cook and prepare breakfast items when the kitchen attendant was late in order to ensure breakfast was put out in a timely manner
- Helped Housekeeping strip and make beds when they were short handed
Front Desk Clerk
Staybridge Suites Albuquerque Airport
Albuquerque, NM
01.2017 - 12.2017
- Greeted guests and provided information about the hotel and surrounding area
- Checked in guests and handled any complaints that might arise
- Provided appropriate room availability and pricing information
- Took reservation requests over phone
- Handled payments, answered emails
- Prepared breakfast and set up the breakfast area when working night audit
- Helped cook and set up dinners during weekly social hours, all according to company policy and standards
- Helped Housekeeping Supervisor check rooms to ensure they were cleaned by Staybridge standards
Education
GED -
CNM
Albuquerque, NM05.2013
Cibola High School -
Cibola High School
Albuquerque, NM03.1997
Skills
- MS Office
- Analytical problem solving
- Excellent communication
- HotelKey
- OPERA
- FOSSE
- Nightvision
- Training
Awards
Employee of the Month, 04/01/18
Timeline
General Manager
Extended Stay America Albuquerque/Rio Rancho (Aimbridge Hospitality)
01.2024 - 09.2024
Assistant General Manager/Task Force
Extended Stay America Rio Rancho BLVD (Aimbridge Hospitality)
10.2021 - 01.2024
Front Desk Supervisor
Hyatt Place Albuquerque Airport (Aimbridge Hospitality)
06.2021 - 10.2021
Front Desk Supervisor
Holiday Inn & Suites Albuquerque Airport
07.2020 - 06.2021
Dietary Supervisor
Presbyterian Hospital
05.2019 - 06.2020
Night Auditor/Front Desk Supervisor
Residence Inn Albuquerque Airport
12.2017 - 05.2019
Front Desk Clerk
Staybridge Suites Albuquerque Airport
01.2017 - 12.2017
GED -
CNM
Cibola High School -
Cibola High School