Holly Roberts
Mableton,GA
Summary
Dynamic Senior Paralegal at The Keener Law Firm with a proven track record in managing 300+ Social Security disability cases. Expert in disability case management, hearing preparation, and team leadership, I enhance case readiness through strategic evidence optimization and compassionate client interactions.
Experienced with drafting and reviewing legal documents, ensuring accuracy and compliance with legal standards. Utilizes strong organizational skills to manage multiple cases simultaneously, ensuring timely and efficient progress. Knowledge of legal procedures and track record of supporting successful case outcomes through meticulous preparation and collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Paralegal
The Keener Law Firm
Marietta, GA
10.2023 - Current
- Strategically develop Social Security disability claims from start to finish:
- Sat for and passed EDPNA test in June 2025
- Manage approximately 300 cases
- Hearing Management: Comprehensive hearing preparation. I prepare the claim so that I hand it to the attorney completely hearing-ready, including strategy, such as determining if an onset date may need to be amended or a closed period due to work. Prepare the claimant for the big day.
- Process & Evidence Optimization: Developed and enforced new, robust policies for medical record acquisition and follow-up, consistently achieving near 100% record completeness pre-hearing, significantly enhancing case preparedness.
- Draft correspondence to the court, including pre and post hearing briefs, requests to amend onset dates, 5 day letters, requests to postpone, etc.
- Strategic Briefing: Introduced and standardized pre-hearing briefs, now integral to our firm's approach.
- Team Leadership & Development: Co-manage a team of legal professionals, providing mentorship, guidance, and training. Helped to develop and document new operational processes, empowering team members in caseload management and record tracking. Learned new skills such as how to interview, what to do when a team member is overwhelmed, how to handle when the team is temporarily short-staffed, developing and enforcing performance improvement plans
- De-escalation is my superpower.
Legal Assistant/ Case Manager
Burgess & Christensen
11.2016 - Current
- Managed approximately 350 cases
- Contacted clients to schedule appointments and discuss progress of cases.
- Met with VA clients both over the phone and in-office to establish goals and formulate strategies.
- Met with Social Security Disability clients to obtain extensive information needed to file their disability application or appeal
- Conducted intake interviews with prospective clients and evaluated claims.
- Answered phones, communicated with clients and routed calls or took messages when necessary.
- Communicated with representatives at Social Security and at the VA to provide information, obtain information, and solve issues with claims.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Opened new files and added the corresponding information to Prevail Case Management.
- Calendared tasks and deadlines.
- Drafted VA appeals and submitted to the VA.
- Completed online Social Security Disability appeals in a timely manner and submitted to SSA electronically.
- Submitted medical evidence, objections, and briefs to SSA electronically.
- Scheduled hearings, coordinating with multiple judges and hearing offices
Legal Secretary/Receptionist
Blackford & Blackford Law Office
01.2005 - 11.2016
- Greeted clients and guests
- Answered phones; communicated with clients and routed calls or took messages when necessary.
- Opened, notated in case management software, and properly distributed incoming mail.
Opened, notated in case management software, and properly distributed incoming mail. - Copied or scanned, notated in case manager software, and mailed or faxed all outgoing mail.
- Scheduled appointments, mediations, and depositions.
- Met with clients both in-office and on the telephone to complete discovery.
- Started and maintained current billing practice for Social Security clients.
- Interviewed Social Security clients, filled out the forms necessary for them to apply for disability benefits, followed through with them during the lengthy process.
- Requested medical records from healthcare providers.
- Maintained the calendars of the attorneys and kept them informed of upcoming appointments.
- Maintained paper files and filed documents electronically
- Drafted, formatted, edited, and proofed correspondence and legal documents
- Set up file folders with various forms for different type cases.
- Opened new files and added the corresponding information to our case manager
- Drafted demands for personal injury cases
Education
Brown College Of Court Reporting
Atlanta, GAHigh School Diploma -
Pebblebrook High School
Mableton, GA1994
Skills
- Microsoft Word
- Microsoft OneNote
- Prevail Case Management
- Neos Case Management
- Assure
- Excel
- Fast learner
Certification
Passed SSA's EDPNA exam in June 2025
Timeline
Senior Paralegal
The Keener Law Firm
10.2023 - Current
Legal Assistant/ Case Manager
Burgess & Christensen
11.2016 - Current
Legal Secretary/Receptionist
Blackford & Blackford Law Office
01.2005 - 11.2016
Brown College Of Court Reporting
High School Diploma -
Pebblebrook High School