Holly Shafer Blood
Midvale,Utah
Summary
To obtain employment, with a company that has a viable future, that will allow me to showcase my skills for the benefit of the company, as well as to expand my knowledge and advance my career in a challenging way. Veteran in Collections and Management, bringing 35+-years background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices.
Overview
35
35
years of professional experience
Work History
Recovery Collection Specialist, Team Lead, Manager
Arivo Acceptance, LLC
07.2020 - 09.2022
- Took over Manager position (interim) while waiting to hire a new Recovery Manager.
- Promoted to Team Lead 4/2021 supervised 12 collectors, daily huddles with collectors to determine what needs they had, creative Team incentives , calculated bonuses, entered clock in & out times for payroll. Trained new employees. Made Training guide for Recovery collectors and cars collectors.
- Maintaining portfolio of 2500+ delinquent auto loans, once in recovery status
- Extensive skip tracing and locating of customers and vehicles
- Negotiating payment arrangements & settlements
- Legal Admin duties, communicating with courts & attorneys for updates on legal submissions, summons & complaints & garnishments
- Submitting 35+ Summons & Complaints & Garnishments to attorney's for filing & service per month
Recovery Manager
Prestige Financial Services/Larry H Miller Co
10.2018 - 07.2020
- Inbound/Outbound Calls, multiple line phone system
- Collections
- Handled delinquent auto loans, once in recovery status
- Managed locating & repossession of vehicles
- Negotiated payment arrangements & settlements
- In depth skip-tracing, Payment Processing
- Maintained top 6 ranking in department for 20 months.
Resolution Specialist
Cavalry Portfolio Service
04.2018 - 09.2018
- Collecting on multiple company credit cards
- Handling inbound/outbound calls, multiple line phone system
- Negotiation, Problem Solving, Attention to detail, Payment Processing
- Expert in de escalating calls, skip tracing, negotiating payment.
Tech Support for QBO, QBOP, Both Desktop & Online
Convergys Intuit
10.2017 - 03.2018
- Extensive 6 week training to become certified in All QuickBooks Online Products including Payroll
- Inbound Call Tech Support handling, Reconciling, Payroll, Tracking Sales, Expenses, Reports, all aspects of Accounting, Accounts Payable, Accounts Receivables.
Recovery Manager
Prestige Financial Services/Larry H Miller Co
05.2017 - 08.2017
- Inbound/Outbound Calls, multiple line phone system
- Collections
- Handled delinquent auto loans, once in recovery status
- Managed locating & repossession of vehicles
- Negotiated payment arrangements & settlements
- In depth skip-tracing, Payment Processing.
Business Class Collections Representative
Comcast/ NBC Universal
07.2013 - 04.2017
- Inbound/Outbound Dialer, multiple line phone system
- Customer Service, Negotiation, Problem Solving, Attention to detail, Payment Processing.
Region Coordinator
Spectrum Field Services
08.2012 - 07.2013
- Inbound/Outbound Customer Service, handled Property preservation issues for High profile client
- Assigned and followed up on work orders, invoices and quality of work
- Problem solving, ability to meet deadlines
- Maintained a professional relationship with clients, contractors and vendors.
Manager Collections/Customer Service Team
Complete Recovery Corp/ WTA
02.2009 - 02.2012
- Inbound/Outbound Dialer
- Trained new employees
- Specialized in Skip Tracing, Quality Control, Collections, Payment Processing and Agent Monitoring
- In charge of Coaching, Hiring/Firing
- Collected large balance claims for both business and private parties.
Administrative Assistant
JCPenney
03.2006 - 01.2009
- Performed all office duties, scheduled travel for District manage and District Set Execution Manager
- Scheduled and conducted all meetings, trainings, business lunches and events for Western District
- Managed 12 Store managers
- Extensive spreadsheets, tracking, auditing and completing mid year and yearly performance appraisals
- Handled highly confidential information on a daily basis.
Collections Representative
Discover Card
04.2003 - 03.2006
- Collection and Customer Service, Payment Processing on Inbound/Outbound Dialer for large portfolio.
Collections Representative
Alliance data Systems
07.2000 - 04.2003
- Collection and Customer Service for large retail portfolio on Inbound/Outbound Dialer
- Implemented Skip Tracing (Fire Wall) Unit, Trained fellow employees on art of successful Skip Tracing.
Owner/ Bookkeeper/ Office Manager
DAC Construction
03.1995 - 07.2000
- Managed office, bookkeeping, payroll, Customer Service, QuickBooks, Collections, overall day to day functions.
Manager
Shafer Credit Service
01.1988 - 02.1995
- Supervised collectors in daily duties
- Performed Collection and Customer service on escalated cases
- Specialized in Skip Tracing, prepared legal paperwork, attended Court, Processed payroll, Human Resources
- Performed all general office duties
- Maintained professional relationship with clients, attorneys and customers.
Education
GENERAL
Mesa Community College
MESA, AZ08.2018
Psychology
University of Utah
Salt Lake City, Ut06.1987
Diploma -
Cottonwood High School
06.1985
Skills
- Customer Service & Recovery Collections Specialist
- Skip Tracing Specialist
- Attention to Detail
- Problem Solving
- Teamwork
- Critical & Analytical Thinking
- Time Management
- Interpersonal Skills
- Strong Negotiation Skills
- Stress Management
- Decision Making
- Professionalism
- Empathy and Tactfulness
- Debt Recovery Expertise
- Credit Control Knowledge
- Goal Oriented
- Assertiveness
- Effective Communication
- Adaptability
- Customer Relationship Management
- Organizational Skills
- Account Management
- Payment Processing
- FDCPA Compliance
- Work Planning and Prioritization
- Training and Teaching
- Problem Identification
- Fair Debt Collections Practices
- Performance Monitoring
Training Classes Attended
- Team Concept Training
- Quality Assurance
- Stress Management in the Workplace
- ICD9 Coding (received certificate)
- Medical Terminology (received certificate)
- Conflict Management
References
References available upon request
Timeline
Recovery Collection Specialist, Team Lead, Manager
Arivo Acceptance, LLC
07.2020 - 09.2022
Recovery Manager
Prestige Financial Services/Larry H Miller Co
10.2018 - 07.2020
Resolution Specialist
Cavalry Portfolio Service
04.2018 - 09.2018
Tech Support for QBO, QBOP, Both Desktop & Online
Convergys Intuit
10.2017 - 03.2018
Recovery Manager
Prestige Financial Services/Larry H Miller Co
05.2017 - 08.2017
Business Class Collections Representative
Comcast/ NBC Universal
07.2013 - 04.2017
Region Coordinator
Spectrum Field Services
08.2012 - 07.2013
Manager Collections/Customer Service Team
Complete Recovery Corp/ WTA
02.2009 - 02.2012
Administrative Assistant
JCPenney
03.2006 - 01.2009
Collections Representative
Discover Card
04.2003 - 03.2006
Collections Representative
Alliance data Systems
07.2000 - 04.2003
Owner/ Bookkeeper/ Office Manager
DAC Construction
03.1995 - 07.2000
Manager
Shafer Credit Service
01.1988 - 02.1995
GENERAL
Mesa Community College
Psychology
University of Utah
Diploma -
Cottonwood High School
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