Holly Drennan
Greenville,IN
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Spectrum
02.2025 - Current
- Executed active listening techniques to diagnose and resolve technical issues related to internet and streaming services.
- Utilized de-escalation strategies to maintain composure and facilitate positive outcomes during difficult exchanges.
- Addressed billing concerns and facilitated payment processing, providing correct credits based on issue timelines.
- Provided informed guidance on Spectrum services, facilitating effective communication and service delivery.
- Facilitated effective customer interactions by handling substantial phone traffic.
- Utilized various applications and tools simultaneously to streamline processes and improve productivity.
Administrator Assistant
Amatrol
05.2024 - 01.2025
- Compiled and generated morning and monthly reports to ensure accurate data tracking.
- Performed data entry tasks accurately and efficiently. Supported team members by organizing and managing data files. Assisted in maintaining data integrity and consistency.
- Managed front desk operations, providing assistance and information to guests upon arrival.
- Executed tasks using Microsoft Office tools to support project documentation and reporting efforts.
- Helped set up meetings, and training classes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Administrative Assistant
United Collection Bureau
09.2023 - 11.2024
- Run spreadsheets for accounts to banks.
- Send out 70+ emails a day.
- Contact consumers and debtors by outbound phone call.
- Skip trace to find phone numbers, addresses, references, and places of employment.
- Provide company contacts for correspondence, payment address, fax number, email address and website.
- Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
- Assisted in the preparation of reports and presentations, ensuring data accuracy and timely delivery.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Returns Processor
Amazon
06.2022 - 09.2022
- Process customer returns
- Work in fast paced environment
- Self-Motivation
- Processed incoming returns efficiently, ensuring accurate logging and tracking of all items.
- Inspected returned merchandise for damage, determining eligibility for restocking or disposal.
- Improved workflow processes by implementing best practices in returns handling and categorization.
Homemaker
Stay- At-Home Parent
03.2016 - 06.2022
- Software developer bootcamp
- Knowledge of social media and e-commerce platforms
- Microsoft Office skills
- Adaptability
- Organized home schedules to optimize daily routines and enhance productivity.
- Implemented cleaning and maintenance systems to uphold a safe living environment.
- Managed household budgets to ensure financial stability and resource allocation.
Military Police Officer
Army
06.2013 - 03.2016
- Handled wide-ranging and highly stressful situations
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Gardner Edgerton High School
Gardner, KS05-2013
Software Development
New Horizons
Missouri09-2021
Skills
- Situational control
- Problem solving
- Customer relations
- Crisis management skills
- Task prioritization
- Computer Skills
- Communication skills
- Multi-tasking
- Teamwork
- Navigate multi screens
- Programming
Accomplishments
- U.S Army Veteran
- Bronze Award
Timeline
Customer Support Specialist
Spectrum
02.2025 - Current
Administrator Assistant
Amatrol
05.2024 - 01.2025
Administrative Assistant
United Collection Bureau
09.2023 - 11.2024
Returns Processor
Amazon
06.2022 - 09.2022
Homemaker
Stay- At-Home Parent
03.2016 - 06.2022
Military Police Officer
Army
06.2013 - 03.2016
Software Development
New Horizons
High School Diploma -
Gardner Edgerton High School