Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Andre Vartanian

San Antonio

Summary

Dynamic professional with extensive experience at the United States Air Force, excelling in conflict resolution and crisis management. Proven track record in optimizing inventory processes and enhancing operational efficiency. Adept at utilizing investigative techniques and fostering cross-cultural communication to achieve organizational goals. Committed to delivering exceptional results in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

The Home Depot Inc
03.2025 - Current
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Implemented and developed customer service training processes.
  • Cross-trained and provided backup support for organizational leadership.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.

Warehouse Supervisor

United States Air Force, USAF
07.2023 - 10.2024
  • Accomplish multiple tasks within established timeframes.
  • Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Develop and maintain relationships with customers and suppliers through account development.
  • Build, develop, and manage a motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Complete timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Oversee upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.

Inventory Manager

United States Air Force, USAF
01.2022 - 07.2023
  • Lead a mixed military and civilian team managing the readiness levels of assets under the direct control of the Logistics Readiness Commander for the INDO-PACIFIC theater.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Monitored inventory levels to confirm compliance with company policy.
  • Developed and implemented policies and procedures for inventory management.
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.

Strategic Debriefer

United States Air Force, USAF
01.2020 - 01.2022
  • Conducted briefings/interviews of any military/civilian DoD personnel for any information which may be of importance to the national security of the United States of America. This position held a Top Secret level clearance and I am legally not allowed to be specific of the nature of the job I conducted. Please contact me with further questions or concerns.

NCOIC DLI Logistics Branch

United States Air Force, USAF
09.2018 - 01.2020
  • Manage and oversee three military personnel in cooperation with civilian leadership. Lead by example in cungunction with partner nation Officer/Enlisted personnel attending english courses at the Defense Language Institute.
  • Provide additional translation assistance as needed.
  • Develop strong organizational and communication skills through coursework and volunteer activities.
  • Apply effective time management techniques to meet tight deadlines.
  • Organize professional expertise lessons in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

Inventory Supervisor

United States Air Force, USAF
02.2017 - 09.2018
  • Maintain accurate records of equipment and supplies, including correcting system on hand balance of all assets under direct control of the Cryptologic and Cyber Systems Division Branch Commander.
  • Review and monitor inbound inventory, outbound shipments and book adjustment transactions.
  • Monitor customer return shipments and communicate damages to manufacturer and respective office.
  • Managed inventory control software systems to provide inventory level updates and reordering notices.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.

NCOIC Warehouse Operations

United States Air Force, USAF
06.2015 - 02.2017
  • Manage the receipt, storage, and distribution of supplies and equipment, ensuring accountability for all assets
  • Maintain optimal inventory levels, tracking and managing supply transactions, and ensuring accurate records.
  • Resolve conflicts between team members and address complaints or grievances.
  • Evaluate team performance and provide feedback on areas requiring improvement.
  • Handle day-to-day shipping and receiving overseeing more than 1K packages per day.
  • Collaborate with maintenance and other units, providing materiel management expertise to support the overall mission, and resolving discrepancies.

F-15/F-22 Requistions Team

United States Air Force, USAF
02.2012 - 06.2015
  • Focus on ensuring the efficient and effective management and delivery of materiel, including equipment and supplies in support of the Air Force Mission.
  • Provide expertise and subject matter information to partners across the globe in support of the Air Force Mission.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Identified issues, analyzed information and provided solutions to problems.

Aircraft Maintenance Supply Liason

Air Force
01.2011 - 02.2012
  • Manage and account for equipment and supplies required for Air Force operations. Materiel Management specialists operate complex supply systems, overseeing the inventory and ensuring financial accountability for all utilized supplies.
  • Provide direct support to maintenance by ensuring the timely and accurate supply of parts and equipment required to keep F-15 aircraft operational and ensure mission success.
  • Collaborate with other departments to ensure efficient and effective use of resources.
  • Assist with day-to-day operations, working efficiently and productively with all team members.
  • Use strong analytical and problem solving skills to develop effective solutions for challenging situations.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Manage the processing of requests for supplies and equipment.
  • Oversee the ordering, receiving, tracking, and accounting for equipment and supplies. Process data and maintain system security while coordinating with higher USAF members to fulfill asset gaps.
  • Work with maintenance activities inspecting and distributing property.

Materiel Management Journeyman

United States Air Force, USAF
10.2008 - 01.2011
  • Resonsible for managing supply systems and ensuring accountability of all assets.
  • Resolve problems, improved operations and provide exceptional service.
  • Provided customers with status updates for tracked packages.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Apply effective time management techniques to meet tight deadlines.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.

Education

No Degree - Logistics And Supply Chain Management

American Military University
Charles Town, WV

High School Diploma -

Glendale Highschool
Glendale, California
06-2005

Skills

  • Complaint resolution
  • Conflict de-escalation
  • Situational control
  • Witness interviewing
  • Emergency call response
  • Victim interviewing
  • Crisis management
  • Electronic and stationary surveillance
  • Investigation documentation
  • Security assessments
  • Surveillance operations
  • Intelligence gathering
  • Investigative tools
  • Evidence collection
  • Suspect interviewing
  • Conflict resolution techniques
  • Vehicle inspections
  • Surveillance footage review
  • Cross-cultural communication
  • Surveillance monitoring
  • First aid administration
  • Interrogation techniques
  • Force protection
  • Investigative techniques
  • Weapons handling
  • Access control
  • Weapons training
  • Situation management
  • Defensive tactics
  • Firearms safety and handling

Accomplishments

  • Served with Honor and Distinction for over 15 years of active duty service.
  • Multiple Deployments in support of Operation Iraqi Freedom and Operation Enduring Freedom.
  • Singlehandedly broke down, moved, and restructured pilferage supply storage for all of Defense Language Institute San Antonio 2 weeks ahead of anticipated schedule.
  • Received and awarded Airman, NCO, Team, and Team Leader awards at squadron and group levels ensuring the proper recognition of team members.
  • Completed Air Force Specific Urban Survival Course.

Languages

English
Native or Bilingual
Spanish
Elementary
Armenian
Native or Bilingual

Timeline

Customer Service Representative

The Home Depot Inc
03.2025 - Current

Warehouse Supervisor

United States Air Force, USAF
07.2023 - 10.2024

Inventory Manager

United States Air Force, USAF
01.2022 - 07.2023

Strategic Debriefer

United States Air Force, USAF
01.2020 - 01.2022

NCOIC DLI Logistics Branch

United States Air Force, USAF
09.2018 - 01.2020

Inventory Supervisor

United States Air Force, USAF
02.2017 - 09.2018

NCOIC Warehouse Operations

United States Air Force, USAF
06.2015 - 02.2017

F-15/F-22 Requistions Team

United States Air Force, USAF
02.2012 - 06.2015

Aircraft Maintenance Supply Liason

Air Force
01.2011 - 02.2012

Materiel Management Journeyman

United States Air Force, USAF
10.2008 - 01.2011

No Degree - Logistics And Supply Chain Management

American Military University

High School Diploma -

Glendale Highschool

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