Holly Short
Red Lobster
Johnstown,PA
13
years of professional experience
Hospitality Professional experienced in problem-solving and time management. Trained new team members on service standards, enhancing dining experiences and promoting collaboration. Healthcare Professional prepared for role in ocular diagnostics and patient care, supporting ophthalmologists and conducting precise eye examinations while excelling in patient communication and equipment handling.
Work History
Server/Bartender
5 Years- Provided exceptional customer service to enhance dining experiences and foster repeat business.
- Collaborated with kitchen staff to ensure timely delivery of food and drinks during peak hours.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Managed inventory levels for bar supplies, maintaining optimal stock for efficient operations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
Eye Technician
11 Months- Operated diagnostic equipment, ensuring precise measurements for ophthalmic evaluations.
- Conducted vision screenings and assessments to determine patient needs and conditions.
- Assisted in preparing patients for examinations, enhancing comfort and understanding of procedures.
- Educated patients on proper eye care practices and post-operative instructions.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
Server
6 Years 6 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders efficiently using point-of-sale system, maintaining accuracy and speed during peak hours.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma
Skills
Customer service
Quick learner
Cash handling
Time management
Inventory management
Problem-solving
Guest engagement
Cash register management
Timeline
Server/Bartender
Red Lobster
10.2021 - CurrentRead More
Eye Technician
Opthalmic Associates
08.2020 - 07.2021Read More
Server
Eat N Park
01.2014 - 07.2020Read More
Bishop McCort
High School Diploma
Read More