Holly Smith
Lake Station,IN
Summary
Dynamic professional production worker Proven ability to oversee operations, maintain quality standards, and ensure customer satisfaction. Proficient in sales and marketing, with experience in creating and distributing advertising materials. I possess a strong work ethic and a commitment to delivering high-quality results.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Clean Tech
Performance Plus
Gary, IN
04 2025 - 05 2026
- Perform daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensure cleanliness and sanitation of all assigned areas by following established protocols and procedures
- Manage inventory of cleaning supplies and equipment, ensuring availability for daily operations
- Implement efficient cleaning techniques to maximize productivity while maintaining high quality standards
- Respond promptly to requests for special cleanings or emergencies, addressing issues in a timely manner
- Maintain a safe working environment by promptly identifying and reporting any hazards or safety concerns
- Follow proper waste disposal procedures to maintain cleanliness standards and promote environmental sustainability
- Provide exceptional customer service when interacting with employees or visitors
- Developed and maintained positive working relationships with colleagues, fostering a collaborative work environment
- Receive recognition from supervisors for consistently meeting or exceeding cleanliness standards set by the company
Production Worker
American Direct Sales
Valparaiso, IN
08 2024 - 06 2025
- Production work- Graphics and printing company
- Manufacture/ assemble/ package photo/graphics products such as: plastic/ glass/ canvas wall art customized cell phone/ tablet cases, poster boards and much more.
- Ensured efficient and uninterrupted workflow
- Followed standard operating procedures (SOPs) to produce high quality and consistency products
- Performed regular inspections for quality to identify any malfunctions or defects on the production line, promptly reporting them to supervisors
- Maintained a clean and organized work area, adhering to safety guidelines at all times
- Collaborated with team members to meet daily production targets and deadlines
- Assisted in the setup and changeover of production lines as needed
- Monitored inventory levels of materials and notified appropriate personnel when supplies were running low
- Participated in continuous improvement initiatives by suggesting process enhancements or efficiency improvements
- Trained on proper safety protocols
- Contributed to quality control efforts by conducting visual inspections of finished products for defects or inconsistencies
- Ensured compliance with company policies, procedures, and regulations related to health and safety standards
- Toubleshoot issues during production runs
- Material handling equipment safely and efficiently when required for job tasks
- Maintained accurate records of production data such as output quantities and product specifications
- Demonstrated strong attention-to-detail while performing repetitive tasks accurately within specified timeframes
- Graphics and printing company
Supervisor
Deluxe Cleaning Services
Portage, IN
09 2021 - 11 2024
- Maintaining consistent quality standards
- Ensure customer satisfaction
- Performed thorough cleaning and sanitization of commercial spaces, including offices, retail stores, and warehouses
- Maintained equipment and cleaning solutions and supplies
- Implemented efficient cleaning techniques to effectively remove dirt, stains, and debris.
- Complete tasks within designated timeframes while maintaining high quality standards
- Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level for daily operations
- Collaborated with clients to understand their specific cleaning needs and preferences, delivering personalized service
- Responded promptly to client requests or concerns regarding the cleanliness of their premises, resolving issues in a timely manner
- Followed established safety protocols when handling hazardous materials or operating heavy machinery
- Trained new team members on proper cleaning procedures and safety guidelines to maintain a productive work environment
- Maintained accurate records
- Developed effective schedules for routine cleanings as well as deep-cleaning projects based on client requirements
- Collaborated with facility managers or supervisors to address needs identified during the cleaning process
- Assisted in the setup and cleanup of special events held at commercial locations, ensuring a clean and presentable environment for attendees
- Successfully cleaned office spaces, showrooms and warehouses daily while maintaining high-quality standards
- Reduced customer complaints through improved communication skills and attention to detail
- Increased efficiency by implementing a new organization system for cleaning supplies
- Received commendation from clients for exceptional attention to detail in maintaining cleanliness standards
- Managed a team of cleaners
- Cross-training cleaning team members resulting in increased flexibility during staff shortages
- Collaborated with clients to develop customized cleaning plans tailored to their specific needs
- Conducted regular equipment maintenance checks, ensuring optimal performance and minimizing downtime
- Assisted in the development of standard operating procedures for various cleaning tasks, improving consistency and efficiency
- Investigated and resolved customer complaints related to cleanliness or service quality, ensuring high levels of satisfaction
- Mentored junior team members, providing guidance on proper cleaning techniques and professional conduct
- Managed a portfolio of commercial clients, coordinating cleaning schedules and addressing any concerns or special requests
- Developed cost-effective strategies for purchasing cleaning supplies without compromising quality standards
- Served as the main point of contact for client inquiries or issues
- Increased revenue by upselling additional services such as carpet shampooing or window washing to existing clients
- Closely monitored inventory levels to prevent stockouts or excessive ordering expenses
- Cultivated positive relationships with key stakeholders such as facility managers or property owners, resulting in repeat business
Pizza Maker
Babes Pizza-Lake Station
Lake Station, IN
12 2020 - 10 2021
- Fresh ingredients prep
- Measured out ingredients
- Prepared according to recipes
- Followed food safety guidelines
- Cooked pizza and checked for quality
- Cleaning and sanitation
Production Worker
American Direct Sales
Valparaiso, IN
10.2020 - 12.2020
- Seasonal position--
- Production - Graphics and printing company
- Manufactured/ assembled/ package photo/graphics products to be shipped out Products such as: glass/ plastic/ canvas wall art, customized cellphone/ tablet cases, etc.
- Ensured efficient and uninterrupted workflow
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Performed regular inspections to identify any malfunctions or defects, promptly reporting them to supervisors
- Maintained a clean and organized work area, adhering to safety guidelines at all times
- Collaborated with team members to meet daily production targets and deadlines
- Assisted in the changeover of production lines as needed
- Monitored inventory levels of materials and notified appropriate personnel when supplies were running low
- Participated in continuous improvement initiatives by suggesting process enhancements or efficiency improvements
- Trained on proper safety protocols
- Contributed to quality control efforts by conducting visual inspections of finished products for defects or inconsistencies
- Ensured compliance with company policies, procedures, and regulations related to health and safety standards
- Suggested improvements in work methods/processes that resulted in increased productivity/efficiency levels
- Demonstrated strong attention-to-detail while performing repetitive tasks accurately within specified timeframes
- Maintained a high level of focus on workplace safety practices
- Supported quality assurance initiatives by conducting inspections or tests on materials or finished products
- Contributed to the implementation of standardized work procedures and best practices within the production department
- Maintained accurate inventory records and performed regular stock checks to prevent shortages or overages
- Demonstrated flexibility by adapting quickly to changing production demands or priorities
- Collaborated with quality control personnel to address any issues related to product specifications or deviations from standards
- Actively participated in team meetings, providing input and feedback for process improvement discussions
- Graphics and printing company
Independent Sales Representative
Avon
10.2011 - 09.2014
- Placed customers orders
- Processed customers orders and receipts
- Delivery of orders to customers
- Order inventory and sales samples, ect.
- Created and distributed my own advertising materials
- Established a customer base
- Operated sales booths
- Attended sales meetings
- Recruitment
- In 2013, I achieved the "President's Circle " sales rank. I was recognized and honored at the "Avon's Best Gala" formal event with a Avon's Best 2nd place award statue for most increase in sales.
- Generated new leads and secured sales opportunities through cold calling, networking events, and referrals
- Consistently exceeded monthly sales targets through effective negotiation and persuasive selling techniques
- Developed and delivered compelling sales presentations to potential clients, highlighting product features, benefits, and competitive advantages
- Attended industry trade shows and conferences to stay updated on market trends, competitor activities, and identify new business opportunities
- Provided ongoing support to existing customers by offering additional products or services based on their evolving needs
Commercial Cleaner
Eagle-Valparaiso
Valparaiso, IN
09.2001 - 08.2003
- Maintained office buildings, dept stores, etc., and some industrial cleaning.
- Performed thorough cleaning and sanitization of commercial spaces, including offices, retail stores, and warehouses
- Managed inventory of cleaning supplies, restocking as needed to ensure uninterrupted service
- Implemented efficient cleaning techniques to maximize productivity while maintaining attention to detail
- Collaborated with clients to understand their specific cleaning needs and preferences
- Maintained open communication with clients to address any concerns or requests promptly
- Followed established safety protocols and procedures at all times during the cleaning process
- Completed assigned tasks within specified timeframes while meeting quality standards
- Assisted in training new team members on proper cleaning techniques and company policies
- Conducted regular inspections of cleaned areas to ensure compliance with cleanliness standards
- Worked independently or as part of a team depending on the size of the facility being cleaned
- Developed strong relationships with clients through consistent delivery of exceptional service
- Implemented time-saving strategies that reduced overall cleaning time without compromising quality
- Received positive feedback from clients for consistently exceeding expectations in cleanliness standards
- Mopped floors using appropriate solutions based on floor type for optimal cleanliness
- Washed windows inside/outside using streak-free cleaning agents for a spotless finish
- Vacuumed carpets and rugs, paying attention to high-traffic areas and removing stains when necessary
Education
High school diploma -
Portage High School
Portage, IN05.2001
Skills
- Packaging
- Order fulfillment
- Mechanical assembly
- Routine maintenance projects
- Typing
- Financial transaction processing
- GPS
- Problem-solving
- Kitchen experience
- Order picker
- Greeting customers
- Performance Improvement (PI)
- Glass cleaning chemicals
- Periodic inventory method
- Slip and fall prevention
- Floor cleaning chemicals
- Dependability
- Mechanical knowledge
- Residential cleaning
- Facilities management
- Data interpretation
- Schedule management
- POS
- Assembly
- Working with individuals with developmental disabilities
- Hazard communication
- Warehouse cleaning experience
- Forklift safety protocols
- Machining
- Appointment scheduling
- Groundskeeping
- POS systems
- Manual handling
- Restaurant cleaning experience
- Customer complaint resolution
- Account management
- Bakery
- Quality control
- Personal protective equipment (PPE) use
- Janitorial experience
- Chemical handling safety procedures
- Workplace health and safety regulatory compliance
- Sales and Marketing
- Quality inspection
- Manufacturing company experience
- Logistics
- Inside sales
- Customer relationship building
- Technical Proficiency
- Cash register
- Complaint handling
- Commercial cleaning
- Quality standards in production
- Team motivation
- Teamwork
- Organizational skills
- Computer literacy
- Marketing
- Inventory control
- Order picking
- Conveyor belts
- Writing skills
- Emergency procedures
- Stocking
- Weight handling in the workplace
- Basic math
- Sales
- Communication skills
- Warehouse experience
- Team management
- Achieving sales targets
- LOTO
- Outdoor work
- Barcode scanning for logistics
- Supervising experience
- Forklift
- Guest relations
- Customer service
- Customer inquiry handling
- Delivery driver experience
- Personal protective equipment (PPE) adherence
- Quality control operations
- Pallet jack
- Conveyor systems
- Fire safety procedures
- Materials handling
- Retail math
- Upselling
- Leadership
- Time management
- Office building cleaning experience
- Industrial facility cleaning experience
- Heavy lifting
- Warehouse safety management
- Mobile devices
- Conflict management
- Managing commercial facilities cleaning teams
- Visual inventory control
- Resident's rights
- Customer communication
- Data entry
- Face-to-face communication
- Processing cash transactions
- Baked goods
- GMP
- Degreasing cleaning chemicals
- Restaurant experience
- Attention to detail
- CGMP
- Ability to follow instructions
- Order entry
- Packing
- Productivity software
- Carpentry
- Data-driven decision making
- Car wash
- Handling customer inquiries
- Carpet cleaning
- Food safety management
- Record keeping
- Retail sales
- Customer support
- Driving
- Math
- EHS
- Cleaning
- Cash handling
- Management
- Consultative selling
Certification
Driver's License
Languages
English
Timeline
Production Worker
American Direct Sales
10.2020 - 12.2020
Independent Sales Representative
Avon
10.2011 - 09.2014
Commercial Cleaner
Eagle-Valparaiso
09.2001 - 08.2003
Clean Tech
Performance Plus
04 2025 - 05 2026
Production Worker
American Direct Sales
08 2024 - 06 2025
Supervisor
Deluxe Cleaning Services
09 2021 - 11 2024
Pizza Maker
Babes Pizza-Lake Station
12 2020 - 10 2021
High school diploma -
Portage High School
Additional Information - Work Authorization
Authorized to work in the US for any employer