Holly Swan
Wichita,KS
Summary
Dynamic and compassionate healthcare professional with a proven track record at Advanced Orthopaedic Associates. Specializes in venipuncture and EMR software proficiency, blending technical skills with compassionate patient care. Achieved a significant increase in patient satisfaction through effective program development and nutritional guidance. Skilled in medical office administration and patient-focused care, ensuring high standards of healthcare services.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advanced Orthopaedic Associates
Wichita, KS
08.2022 - Current
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Contributed to a positive work environment through effective communication with colleagues
- Aided in training new medical assistants on office protocols and clinical procedures
- Assisted with administrative tasks such as filing documents or processing paperwork
- Responded quickly during emergencies or urgent situations within the clinic setting
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
owner/operator
Y NOT RUN
Wichita, KS
01.2012 - Current
- Development of race courses, timetable and budget of races
- Delegate tasks to organizing committee
- Initiate sponsorship
- Race promotion including advertisement and social media
- Establishment of contracts with contractors to work on race, including timing, registration, hotel
- Volunteer organization
- Post-race activities including, response to survey and emails, wrap-up and thank you notes
- Payment of prize money, awards and services rendered
- Post-race meeting for committee and thank you dinner
Phlebotomy Technician
LabCorp
Wichita, KS
04.2019 - 08.2022
- Perform blood collections by venipuncture and capillary techniques for all age groups
- Collect specimens for drug screens, paternity tests, alcohol tests, etc
- Perform data entry of patient information in an accurate and timely manner
- Process billing information and collect payments when required
- Prepare all collected specimens for testing and analysis
- Maintain patient and specimen information logs
- Provide superior customer service to all patients
- Administrative and clerical duties as necessary
- Travel to additional sites when needed
Inpatient Rehabilitation Unit CNA/Phlebotomist Technician
NEWTON MEDICAL CENTER
Newton, KS
03.2017 - 04.2019
- Document care in the medical record system
- Assist patients with personal tasks such as feeding assistance, hydration, toileting, bathing, personal hygiene, transferring, ambulating, grooming, positioning, range of motion, restorative nursing and other activities of daily living
- Help provide nutrition to patients that includes: passing ice, providing snacks, setting the dining room tables, pouring drinks, sitting down with residents to eat, clearing the dining room tables after meals and cleaning them
- Help clean the common areas, including the living room and dining area, laundry room, nurse station and other areas
- Complete patients' laundry
- These duties include: retrieving, sorting, washing, drying, folding and returning resident laundry to their rooms
- It further includes putting away patient linens and other laundry items
- Maintain personal and staff compliance to all State and Federal requirements including: blood borne pathogens, hazardous materials, infection control and fire safety
- Monitor personal and staff compliance to patients' Rights
- Perform other duties as required
CNA
WESLEY MEDICAL CENTER
Wichita, KS
03.2018 - 09.2018
- Document care in the medical record system
- Assist patients with personal tasks such as feeding assistance, hydration, toileting, bathing, personal hygiene, transferring, ambulating, grooming, positioning, range of motion, restorative nursing and other activities of daily living
- Help provide nutrition to patients that includes: passing ice, providing snacks, setting the dining room tables, pouring drinks, sitting down with residents to eat, clearing the dining room tables after meals and cleaning them
- Help clean the common areas, including the living room and dining area, laundry room, nurse station and other areas
- Complete patients' laundry
- These duties include: retrieving, sorting, washing, drying, folding and returning resident laundry to their rooms
- It further includes putting away patient linens and other laundry items
- Maintain personal and staff compliance to all State and Federal requirements including: blood borne pathogens, hazardous materials, infection control and fire safety
- Monitor personal and staff compliance to patients' Rights
- Perform other duties as required
Phlebotomist, Full Time
AMERICAN RED CROSS
Wichita, KS
11.2017 - 04.2018
- Balance production, donor care & quality requirements to meet daily blood collection goals
- Personally connect with donors - listen to their stories and help them understand the value of their donation
- Detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused
- Work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of blood drive sponsors and donors
- Take care of team members - show up for every shift and give 100%
- Contribute to a friendly and fun environment to keep donors coming back again and again
- Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
Produce Department Manager
NATURAL GROCERS BY VITAMIN COTTAGE
10.2015 - 03.2017
- Ordering and replenishing the department according to company guidelines
- Keeping the department full and in-stock without over ordering
- Ensuring produce department meets COGS monthly
- Managing all of the daily department conditions to company guidelines
- Tagging, facing, rotating, cleanliness, stocking, back stock, and returns
- Ensuring World Class customer service for every customer
- Ensuring the produce department is abundant, clean and shop able
- Performing cycle counts
Distribution Supervisor
DILLONS DISTRIBUTION CENTER
Hutchinson, KS
04.2015 - 10.2015
- Direct and coordinate the activities of employees engaged in production
- Enforce safety and sanitation regulations
- Confer with other supervisors to coordinate operations and activities within or between departments
- Maintain operations data, such as time and production
Personal Trainer
GREATER WICHITA YMCA
Wichita, KS
01.2005 - 05.2015
- Observe participants and inform them of corrective measures necessary for skill improvement
- Instruct boot camps, group and one on one training
- Development of programs: Run club, adult and kid's triathlon training, speed and agility programs for kids and adults, specializing in partner stretching
- Instruct participants in maintaining exertion levels to maximize benefits from exercise routines
- Coach participants in healthy eating, including monitoring meal plans, vitamins and supplements needed to achieve their personal goals to living a healthy lifestyle
- Offer alternatives during classes to accommodate different levels of fitness
- Teach proper breathing techniques used during physical exertion
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements
- Monitor participants' progress and adapt programs as needed
- Provide students with information and resources regarding nutrition, weight control, and lifestyle issues
Supervisor of Preload
UPS
Wichita, KS
09.2013 - 04.2015
- Direct and coordinate the activities of employees engaged in production
- Enforce safety and sanitation regulations
- Conduct employee training in equipment operations or work and safety procedures
- Confer with other supervisors to coordinate operations and activities within or between departments
- Maintain operations data, such as time and production
- Set up and adjust machines and equipment
Education
Some college - Personal Training
Butler Community College
01.2008
Skills
- CNA Certification
- Fitness Coaching
- Venipuncture
- Produce Experience
- Vital Signs
- EMR Software Proficiency
- Compassionate Patient Care
- Phlebotomy
- Laboratory Experience
- Comprehensive Anatomy Knowledge
- Program Development
- Nutritional Meal Preparation
- Patient-focused care
- Medical office administration
- Check-in coordination
- Patient scheduling
- Medical records management
- Compassionate caregiver
- Phlebotomy techniques
- Intake control
- Medical terminology in English
- Trustworthy companion
Certification
- ISSA Nutrition certified, 04/24, 04/26
- Certified Phlebotomy Technician
Additional Information
I am currently finishing Master Gardener training with Kansas State Extension Sedgwick Co., I have ran most of my life. 10 years ago I decided to start running ultra-marathons. The farthest I have ran is 100 miles., I started riding gravel bicycles 5 years ago. Completed my first 50 gravel race 3 years ago and have several 50 mile races planned for next year.
References
References available upon request.
Timeline
Medical Assistant
Advanced Orthopaedic Associates
08.2022 - Current
Phlebotomy Technician
LabCorp
04.2019 - 08.2022
CNA
WESLEY MEDICAL CENTER
03.2018 - 09.2018
Phlebotomist, Full Time
AMERICAN RED CROSS
11.2017 - 04.2018
Inpatient Rehabilitation Unit CNA/Phlebotomist Technician
NEWTON MEDICAL CENTER
03.2017 - 04.2019
Produce Department Manager
NATURAL GROCERS BY VITAMIN COTTAGE
10.2015 - 03.2017
Distribution Supervisor
DILLONS DISTRIBUTION CENTER
04.2015 - 10.2015
Supervisor of Preload
UPS
09.2013 - 04.2015
owner/operator
Y NOT RUN
01.2012 - Current
Personal Trainer
GREATER WICHITA YMCA
01.2005 - 05.2015
Some college - Personal Training
Butler Community College
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