Holly Terella
Homeland,California
Summary
Dynamic professional with a proven track record at WinCo Foods, excelling in customer satisfaction and administrative support. Recognized for reducing data entry errors and enhancing front desk efficiency. Skilled in telephone etiquette and prioritization, I effectively manage schedules while fostering a welcoming environment for clients and visitors.
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
21
21
years of professional experience
Work History
Bulk Foods Clerk
WinCo Foods
01.2017 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Receptionist
Perris Animal Hospital
01.2005 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Nursing
Mt. San Jacinto College
San Jacinto, CA08-2016
Skills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Filing systems
- Prioritization
- Schedule and calendar management
- Calendar management
Timeline
Bulk Foods Clerk
WinCo Foods
01.2017 - Current
Receptionist
Perris Animal Hospital
01.2005 - 02.2016
Nursing
Mt. San Jacinto College
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