Holly Tilley
Little Rock,AR
Summary
ASCP-certified Medical Laboratory Scientist with extensive experience in high-complexity testing and laboratory information system workflows. Proficient in Epic Beaker and specialized applications, ensuring accurate specimen processing and result validation. Currently pursuing an M.S. in Health Care Informatics, enhancing skills in systems analysis and healthcare analytics.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Medical Laboratory Scientist II, HLA Laboratory
University of Arkansas for Medical Sciences
Little Rock, AR
03.2024 - Current
- Performed HLA typing, antibody screening, and about three flow-cytometry crossmatches weekly for solid-organ and stem-cell transplant services.
- Prioritized urgent cases and reported results daily.
- Supported intake processing and result validation for 50+ specimens daily across Epic Beaker and HLA/transplant systems, while maintaining patient and donor identification records and traceability.
- Led NanoType HLA assay validation by testing workflow steps, reviewing results, documenting troubleshooting actions, and training colleagues on validated process to support compliance and accuracy.
- Identified and escalated donor-specimen discrepancy that confirmed donor center sent wrong sample, preventing inaccurate testing and reporting.
- Managed quality control activities, proficiency testing, discrepancy investigations, and CAP/ASHI/CLIA-compliant documentation.
- Investigated LIS interface and result-transmission issues, documented findings for IT and vendor support, participated in software upgrades and validation testing, and verified resolutions to improve system reliability.
- Revised SOPs and created worksheets and troubleshooting guides; trained five new employees and served as resource for system and workflow questions to support onboarding and strengthen team knowledge.
Clinical Laboratory Scientist II
Arkansas Children's Hospital
Little Rock, AR
01.2022 - 05.2024
- Rotated independently across hematology, chemistry, coagulation, urinalysis, and blood bank during high-volume weekend shifts, balancing competing priorities and complex testing.
- Used Epic Beaker across the specimen-to-result workflow, including receipt, order review and entry, result entry and verification, reporting, and troubleshooting.
- Operated and troubleshot Sysmex, CellaVision, Siemens Atellica Solution, ACL TOP, PFA-100, Beckman Coulter Iris, SCC SoftBank, and ORTHO VISION systems to ensure accurate and timely test results.
- Investigated and resolved analyzer, quality-control, order, interface, and result issues before release, escalating system problems to leadership, IT, or vendor support as necessary.
- Conducted proficiency testing, documented quality activities, communicated critical results, and maintained accurate records to ensure compliance in a regulated pediatric environment.
- Worked full-time at UAMS before shifting to PRN status to enhance flexibility.
Education
Master of Science - Health Care Informatics
University of Central Florida
Orlando, FL05-2027
Bachelor of Science - Medical Laboratory Sciences
University of Arkansas For Medical Sciences
Little Rock, AR12-2021
Skills
- Epic Beaker proficiency
- Software validation
- Quality control
- SOP implementation
- Software validation
- Data analysis
- Data analytics
- Laboratory methods
- Laboratory safety protocols
- Regulatory standards
- HIPAA compliance
- Workflow optimization
- Documentation
- Problem solving
- Teamwork
- Health informatics
- Laboratory methods
Certification
Medical Laboratory Scientist, MLS(ASCP)CM | American Society for Clinical Pathology
Selected Health Informatics Projects
- CPOE Implementation Planning and Schedule Optimization | Microsoft Project, Developed a charter, work breakdown structure, risk register, resource plan, and implementation schedule for a simulated $300,000 hospital CPOE project; compressed the timeline from nine to seven months without added staffing or overtime while preserving testing, user acceptance, training, and safety gates.
- Patient Scheduling System Requirements and Design | Systems Analysis and Design, Co-developed an IEEE-style software requirements specification defining user, software, hardware, and communication interfaces; addressed EHR and identity integrations, patient identification, role-based access, audit logging, validation, performance, usability, and three-tier architecture.
- Healthcare Data Analysis and Statistical Interpretation | R/RStudio and Excel, Applied chi-square, MANOVA, ANOVA, descriptive statistics, and normal-distribution analysis to healthcare data; analyzed and visualized a 40-patient clinic dataset and interpreted implications for service planning.
Timeline
Medical Laboratory Scientist II, HLA Laboratory
University of Arkansas for Medical Sciences
03.2024 - Current
Clinical Laboratory Scientist II
Arkansas Children's Hospital
01.2022 - 05.2024
Master of Science - Health Care Informatics
University of Central Florida
Bachelor of Science - Medical Laboratory Sciences
University of Arkansas For Medical Sciences