Summary
Overview
Work History
Education
Skills
Timeline
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Holly Toone

Taylorsville,UT

Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.


Reliable accounting professional with solid administrative background and good understanding of financial operations and practices. Independently handles accounts receivable tasks and billing while providing clerical office support.

Overview

10
10
years of professional experience

Work History

Credit and Receivables Specialist II

InContact Inc
08.2020 - Current
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Developed effective relationships with customers, which helped improve overall payment processes.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.

Credit, Collections and Accounts Receivables

CONTEMPO TILE
07.2013 - 08.2020
  • Credit -Process and verify credit application for new lines of credit
  • Evaluate existing customer accounts for credit increases
  • Collections - Contact delinquent accounts by email or phone for scheduled payment
  • Maintain excellent customer service relationships
  • Prepare and mail demand letter notifications on past due accounts
  • Update and maintain records of all delinquent accounts and notifications
  • Prepare and send account packet on delinquent accounts to company attorney and follow up
  • Lien/Pre-Lien – Initiates and prepares paperwork for lien and pre-lien filings
  • Maintain property liens
  • Accounts Receivable – Correct account errors and misapplied payments
  • Analyze balances, price discrepancies and payments to be made on account
  • Research customer dispute account balances
  • Responsible for sending monthly statements
  • Post payments to accounts and daily sales.
  • Conducted investigations of customer accounts and payment histories.
  • Reviewed, researched and corrected discrepancies and customer concerns.

Education

High School Diploma -

Granger High School
West Valley City, UT
01.2003

NACM Cash Flow Management Tools, Utah Construction Collection Law -

STRINGHAM REAL ESTATE SCHOOL

Skills

  • Positive team member and works well with others
  • Sets goals and meets deadlines
  • Excellent communication skills with a focus on customer service
  • Experience with Microsoft Word & Excel
  • Delinquent Accounts Monitoring
  • Credit and Collections
  • Customer Transactions
  • Critical Thinking

Timeline

Credit and Receivables Specialist II

InContact Inc
08.2020 - Current

Credit, Collections and Accounts Receivables

CONTEMPO TILE
07.2013 - 08.2020

High School Diploma -

Granger High School

NACM Cash Flow Management Tools, Utah Construction Collection Law -

STRINGHAM REAL ESTATE SCHOOL

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Holly Toone