HOLLY TUCKER
Las Cruces,New Mexico
Summary
Experience working in professional work settings, providing administrative support, receptionist duties and office procedures. Able to complete daily clerical work plus assign projects when support is needed. A quick learner dedicated to learning and adapting to new responsibilities and office systems. Seeking a career opportunity with a company that will allow me to develop my skills and potential.
Overview
15
15
years of professional experience
Work History
CNA
Genius
Las Cruces, NM
12.2019 - 09.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Revenue Cycle Specialist
MediGain
Las Cruces, NM
05.2014 - 12.2015
- Answered and directed patient phone calls appropriately regarding medical billing
- Greeted and corresponded with client walk-ins
- Processed medical billing statements
- Verified patient eligibility
- Responsible for receipt posting for eight doctors
- Handled electronic funds transfers
- Responsible for claim denials and recoups lost revenue.
Seasonal Administrative Assistant
Kriegel/Gray/Shaw & Co., P.C.
Las Cruces, NM
01.2014 - 04.2014
- Provided general secretarial duties including; answering telephones, taking messages, greeting clients, typing and sending out invoices and correspondence
- Responsible for processing individual, corporate, partnerships and trust tax returns
- Scanned tax documents into our electronic filing system
- Helped with E-filing tax returns via computer
- Handled and distributed incoming mail to include, preparing daily outgoing mail
- Responsible for delivering documentation to various clients.
Guest Services Associate
Target
Las Cruces, NM
06.2009 - 02.2013
- Provided exceptional customer service, listened to customer's questions and complaints
- Supervised up to seven employees
- Processed and balanced daily cash office
- Managed stockroom organization and processing, helped stock from time to time
- Handled incoming customer returns and exchanges
- Responsible for ordering supplies.
Education
Attended two years: 2002-2004 General Studies -
New Mexico State University
Medical Information Specialist -
Vista College
05.2014
High School Diploma -
Mayfield High School
05.2002
Skills
- Excellent interpersonal skills
- Leadership
- Great customer service
- Remain calm under pressure
- Ability to multitask
- Experience w/medical insurance
- Detail oriented and organized
- CPT, ICD-9 and medical terminology
- Ability to follow procedures
- Experience training new employees
- Knowledge of basic office equipment (PC/MAC computers, Microsoft office, Word, Excel, telephones/fax machines, scanners, copy machines)
- Ability to work independently or with little or no supervision
- Various Practice management software including Advanced MD and eBridge
Timeline
CNA
Genius
12.2019 - 09.2024
Revenue Cycle Specialist
MediGain
05.2014 - 12.2015
Seasonal Administrative Assistant
Kriegel/Gray/Shaw & Co., P.C.
01.2014 - 04.2014
Guest Services Associate
Target
06.2009 - 02.2013
Attended two years: 2002-2004 General Studies -
New Mexico State University
Medical Information Specialist -
Vista College
High School Diploma -
Mayfield High School