Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Ellett

Kearns,UT

Summary

Dedicated professional with experience at Lexington Law, adept in managing high call volumes and enhancing customer satisfaction. Skilled in time management and demonstrating compassion and empathy. Proven ability to resolve complex issues, ensuring client satisfaction through efficient and effective communication.

Overview

7
7
years of professional experience

Work History

CNA

Crescent Senior Living
02.2022 - 03.2023

Care for elderly patients!

Call Center Representative

Lexington Law
01.2018 - 12.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Line Worker

Liberty Safes
01.2016 - 12.2017

Organized lock codes for safes

Manufactured locks

Education

High School Diploma -

Gunnison Valley High School
Gunnison, UT
05.2015

Skills

  • Time management
  • Patient and understanding
  • Excellent interpersonal skills
  • Compassion and empathy
  • Strong willingness to learn
  • Able to multitask

Timeline

CNA

Crescent Senior Living
02.2022 - 03.2023

Call Center Representative

Lexington Law
01.2018 - 12.2019

Line Worker

Liberty Safes
01.2016 - 12.2017

High School Diploma -

Gunnison Valley High School

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Kelsey Ellett