Holly Tugmon
Velma EMS Emergency Medical Responder
Duncan
1
Certificate
8
Years of experience
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly. Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Work History
Licensed Insurance Agent
1 Year 5 Months- Developed and maintained relationships with clients to understand their insurance needs.
- Provided tailored insurance solutions, ensuring compliance with industry regulations.
- Conducted thorough policy reviews to optimize coverage for clients' evolving requirements.
- Led training sessions for new agents, enhancing team knowledge and performance.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Emergency Medical Responder
4 Years 5 Months- Transport patients
- Responding transport
- Assess patients
- Patient treatment within protocols
- Patient care
- Responded effectively to emergency calls, providing immediate medical assistance and patient care.
- Administered first aid and CPR, ensuring compliance with established protocols and safety standards.
- Conducted regular equipment checks, maintaining readiness for all emergency situations and enhancing operational efficiency.
- Participated in ongoing training sessions and workshops to stay current on the latest advancements in emergency medical services.
Office Dispatcher
2 Years 5 Months- Answering administrative and emergency phone calls for service
- Dispatching Police, Fire, and Emergency Medical Services to citizens of Stephens County
- Data entry and logging of all public service operations
- Operate OLETS/NLETS terminal in conjunction with law enforcement operations
- File and organize legal documentation (warrants/protective orders)
- Utilized CAD systems to monitor and manage communication between units in the field.
- Coordinated emergency responses, ensuring timely dispatch of law enforcement resources to incidents.
- Trained new dispatch personnel on protocols, procedures, and technology usage for effective operations.
Cashier/Cook
4 Years 9 Months- Clean up
- Provides Food
- Provides customers service
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced till at end of shifts.
Cashier/Cook
2 Years 2 Months- Prepares Food
- Provides Customer Service
- Stocks Inventory
- Assisted in training new staff on checkout procedures and customer service standards.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Cashier/Cook
3 Months- Provided Food
- Provided Customer Service
- Stocks Inventory
- Resolved customer inquiries and complaints promptly, fostering positive interactions.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Implemented inventory control measures, tracking product availability for timely restocking.
- Developed strong rapport with regular customers, contributing to repeat business loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High school diploma - General Education
Trade school - Emergency Medical Service
Skills
Phone communication
Customer follow-ups
Customer relationship building
Customer service
Email customer support
Oxygen Administration by Non-Rebreather Mask
Communication skills
Computer skills
Cash handling
Conflict resolution
Computer operation
Handling customer exchanges
Organizational skills
Patience
Active listening
Customer issue escalation
Phone call management
Phone etiquette
Basic math
Adaptability
Medical terminology
Empathy
Problem-solving
Typing
Client services
Technical Proficiency
Technical troubleshooting support
BVM Ventilation of an Apneic Adult Patient
Patient Assessment / Management - Trauma
Call center agent experience
Vital signs
Live chat
Customer training
Technical support
Time management
Call center experience
Patient Assessment/Management - Medical
Cardiac Arrest Management / AED
Insurance sales expertise
Client account management
Client relationship management
Insurance product expertise
Certification
- National Incident Management System (IS-00100.c; IS-000200.c; IS00700.b) August 2021 to Present
- National Traffic Incident Management and Responder Safety August 2021 to Present
- EMR December 2021 to December 2023
- Basic Life Support Provider (CPR/AED) December 2021 to December 2023
- Driver's License
- CPR Certification
- BLS Certification
Languages
English
Timeline
Licensed Insurance Agent
Primerica
01.2025 - CurrentRead More
Office Dispatcher
Stephens County Sheriff's
08.2022 - 01.2025Read More
Emergency Medical Responder
Velma EMS Emergency Medical Responder
01.2022 - CurrentRead More
Cashier/Cook
E&S Oil Company
02.2020 - 04.2022Read More
Cashier/Cook
Speedy G's
11.2019 - 02.2020Read More
Cashier/Cook
The Doo- Whop
06.2018 - 03.2023Read More
Red River Technology Center
Trade school from Emergency Medical Service
Read More
Velma High School
High school diploma from General Education
Read More