Daisy Macias
Dallas,TX
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
AMAX
06.2023 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
Bilingual Customer Service Representative
La Familia Auto Insurance
11.2019 - 06.2023
- Documented customer service policies..
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Seagoville High School
Seagoville, TX05-2019
Skills
- Insurance sales expertise
- Bilingual
- Insurance product expertise
- Client Relationship Management
- Data Entry
- Call Center Customer Service
- Verbal and written communication
- Inbound phone calls
- Call Center Operations
- Call Control
- Inbound Phone Call Management
Certification
- Limited Lines License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Insurance Agent
AMAX
06.2023 - Current
Bilingual Customer Service Representative
La Familia Auto Insurance
11.2019 - 06.2023
High School Diploma -
Seagoville High School
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