Hi, I’m
Holly Turpin
Stafford,VA
Summary
Senior Digital Product Analyst with four years of experience enhancing operations for organizations through information systems solutions. A focus on advancing digital product excellence at MSI and a proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. A knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new ones and is dedicated to refining workflows, optimizing user journeys, and contributing to strategic initiatives—demonstrated leadership in introducing several system enhancements, improvements to the FNOL process, and Auto-verification initiative.
Overview
6
years of professional experience
1
Certification
Work History
MSI
Senior Digital Product Analyst: Claims Department
06.2022 - Current
Job overview
- Led initiatives for digital product enhancements, training, and platform improvements.
- Represented Lead Digital Product Analyst, providing direction, oversight, and coaching to Scrum teams.
- Collaborated with cross-functional teams to define business requirements and translate them into production strategies.
- Coordinated QA findings with development team to refine code and meet acceptance criteria.
GEICO
Business Analyst: Budget and Analysis Unit
05.2019 - 03.2021
Job overview
- Transitioned to Business Analyst role while maintaining Statistical Analyst workload after demonstrating in-depth process knowledge for generating reports based on complex invoicing.
- Assessed existing processes and made improvement recommendations by creating monthly status reports on all volumes, printed images, budget variances, and department service levels.
- Supported and coordinated teams through all project phases by taking on all reporting for Imaging, Manual Metering, and Special Handling departments.
- Quickly earned a reputation for learning more complex invoices by processing and managing the tracking to cover for budget analysts.
- Frequently sought for training expertise, resulting in being chosen as the lead for quartiles, taking over performance quartiles for the entire building, and training two other associates on the quartile process.
- Improved invoice processing communication and efficiency by standardizing the process and training several associates on the invoice process.
- Developed enhanced document management processes to submit and maintain all contracts by creating and managing a contract repository for the entire National Print Mail Center.
GEICO
Statistical Analyst: Budget and Analysis Unit
03.2018 - 05.2019
Job overview
- Maintained awareness of the industry landscape and relevant competitive offerings while overseeing all production and quality reporting for the entire imaging department.
- Cultivated transparency and improved production by generating monthly report cards for each associate.
- Collaborated with department managers to create pivot reports for quality errors.
- Provided weekly updates for Imaging Department to allow for specific coaching and production improvements for associates.
- Assisted in developing and correcting issues in reporting for the Imaging Department.
Education
Park UniversityParkville, MO
No Degree from Business Management
Skills
- Requirements gathering and analysis
- Process Improvement
- Critical Thinking: Ability to analyze complex problems and devise effective solutions
- Stakeholder Engagement: Communicating effectively with technical and non-technical stakeholders
- Documentation: Writing clear and concise technical documentation
- Team Collaboration: Collaborating with cross-functional teams, including developers, designers, and business analysts
- Workflow Analysis
- Strategic Planning
Certification
- Agile Requirements Foundations
- Creating Flowcharts for Beginners
- Visio 2021 Essential Training
- Business Analysis: Essential Tools and Techniques
- Building and Mapping User Stories
- Requirements Elicitation and Analysis
- Business Analysis Foundations: Strategy Analysis
- Time Management for Managers
- Voyager Program, BRP’s High Potential Employee Program
- Communication Strategies (DISC)
- Feedback Essentials
- Team Performance
- Emotional Intelligence
Accomplishments
Led the addition of several system enhancements, introducing sorting for claims documents, filtering, and multi-document download features.
Spearheaded FNOL enhancements, improving validations and error messages, resulting in quicker claims assignments.
Successfully led the FNOL Auto-Verification initiative, defining requirements, setting priorities, and implementing comprehensive testing procedures., Led meetings and created user journeys for the Claims Platform.
Trained Claims Digital Product Analyst and Lead Quality Engineer.
Implemented functionality for the Canadian product, enhancing FNOL and search criteria., Trained Spec Ops Team Senior Analysts in various areas, including regression testing and Azure DevOps.
Created tracking reports for productivity and quality, ensuring visibility and coaching.
Managed production support inbox tasks, addressing production support and overseeing various projects.
Position Summary
Lead Business Analyst: Claims Department
Provided oversight, direction, and mentorship to a team.
Led a cross-functional Scrum team, refining backlog stories, evaluating sprint deliverables, and translating business requirements into actionable strategies.
Collaborated with technical and non-technical teams, creating artifacts, maintaining user stories and bug tickets, and ensuring alignment with product objectives.
Coordinated findings of QA testing to refine code and meet acceptance criteria.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Digital Product Analyst: Claims Department
MSI
06.2022 - Current
Business Analyst: Budget and Analysis Unit
GEICO
05.2019 - 03.2021
Statistical Analyst: Budget and Analysis Unit
GEICO
03.2018 - 05.2019
Park University
No Degree from Business Management