Holly Vaughn
Sierra Vista,AZ
Summary
Customer-focused professional skilled in delivering prompt service in high-pressure settings while managing cash transactions and POS systems accurately. Committed to responsible alcohol service standards that enhance customer experiences. Experienced in beverage preparation and maintaining cleanliness to support efficient operations. Utilizes effective upselling techniques to drive sales and remains composed in high-volume service situations.
Overview
8
8
years of professional experience
Work History
Bartender
PCs Lounge
Sierra Vista, AZ
04.2021 - Current
- Delivered prompt, friendly bar service to enhance guest experience.
- Monitored alcohol service and followed responsible serving standards.
- Processed cash, tabs, and POS transactions efficiently during peak service hours.
- Managed cash drawer during shifts to ensure accurate transactions. at the end of each shift ensuring accuracy of funds received.
- Prepared garnish trays and organized liquor bottles for fast access.
Bartender/Server
Big Nose Kates
Tombstone, Arizona
04.2021 - 03.2022
- Served food and drinks in Big Nose Kates dining room and saloon
- Mixed cocktails and poured beverages following house recipes and guest requests
- Greeted guests and took orders with friendly, attentive service
- Cleaned tables, glassware, and service stations to maintain guest-ready spaces
- Made friendly conversation with customers to provide enjoyable bar experience.
Server/Bartender
Rookies Bar and Grill
Sierra Vista, AZ
11.2019 - 04.2021
- Served guests at bar and grill tables with prompt, friendly attention.
- Mixed cocktails, beer, and wine following Rookies Bar and Grill recipes.
- Checked IDs and followed alcohol service rules for every guest.
- Processed orders through POS system and handled cash and card payments.
- Effectively multitasked within a fast-paced environment.
Sales Associate
Victoria's Secret & PINK
Sierra Vista, Arizona
10.2018 - 05.2020
- Assisted Victoria's Secret and PINK customers with bra fittings and styling guidance.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Explained benefits of Victoria's Secret and PINK loyalty programs to enhance customer engagement and retention.
- Processed sales transactions efficiently at POS and cash wrap registers, ensuring a smooth checkout experience.
- Replenished merchandise and organized floor displays to maintain brand standards.
- Supported fitting room operations and managed returned items.
Education
Tombstone High School
Tombstone, ArizonaSkills
- Cocktail mixing
- Alcohol compliance
- Cash handling
- POS systems
- Maintaining a clean bar
- Bar equipment use
- Bar restocking
- Effective time management
- Team coordination
- Conflict resolution
- Customer service
- Exceptional customer service
- Clear communication
- Personable demeanor
- Managing challenging customers
- Outgoing personality
- Restaurant operations
- Upselling techniques
- Attention to detail
Timeline
Bartender
PCs Lounge
04.2021 - Current
Bartender/Server
Big Nose Kates
04.2021 - 03.2022
Server/Bartender
Rookies Bar and Grill
11.2019 - 04.2021
Sales Associate
Victoria's Secret & PINK
10.2018 - 05.2020
Tombstone High School