Holly Wagers
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
F.C. Tucker Company
10.2022 - Current
- Utilize CRM
- Market property for clients by hosting open houses and advertising online and in print
- Advertise client properties through websites, social media and real estate guides
- Maintain connections with clients to encourage business and referrals
- Develop and maintain relationships with clients through networking, postcards and cold calling
Applications Services Administrator
Gene B. Glick Company
04.2021 - 05.2022
- Provided first-tier application support including troubleshooting and solving a vast amount of user issues related to Yardi Voyager (a property management program)
- Utilized a ticketing system to monitor and respond to help requests at the site level and corporate office in a timely manner
- Monitored banking software for all returned and failed payments and provided documentation for bank reconciliation to Accounting
- Worked effectively as a team member participating actively and constructively when collaborating in solving lengthy, complex issues
Assistant Property Manager
Gene B. Glick Company
11.2018 - 04.2021
- Interacted with current residents to maintain resident retention and new prospects to increase occupancy
- Responsible for generating and sending renewal offer letters to current residents
- Monitored payments and ledgers and sent out late letters and filed for evictions as necessary
- Posted payments to resident accounts
- Assisted Property Manager as directed
- Assisted in training new Leasing Consultants
- Reviewed resident accounts to ensure all were compliant with insurance policy requirements
Leasing Consultant
Monarch
07.2017 - 11.2018
- Responded to requests and scheduled appointments for property showings
- Greeted clients, showed apartments, and prepared leases
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
Leasing Consultant
Buckingham Company
05.2015 - 07.2017
- Focused heavily on outreach to local businesses and vendors to increase traffic
- Achieved Platinum Sales Status company wide
- Used CRM to respond to new leads and follow up with unsecured prospects
- Assisted in training of new employees
Leasing Consultant
F & F Realty
05.2013 - 05.2015
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Verified tenant incomes and other information before accepting lease applications
Education
Bachelor of Arts - Communication Studies
Robert Morris University
Coraopolis, PAReal Estate Certification - Real Estate
Tucker University
Indianapolis, IN11.2022
Professional Sales Academy - Sales And Marketing Education
Tucker University
Indianapolis, IN11.2022
Passed IN Real Estate National & State Broker Exam - Real Estate
Tucker University
Indianapolis, IN08.2022
Skills
- Yardi Voyager
- LRO
- RentCafe
- CRM
- Payment Collection
- Property Tours
- Property Management
- Lead Follow-Up
- Strong Organizational Skills
- Real Estate Industry Understanding
- Microsoft Office
- Leasing and Sales
Timeline
Real Estate Agent
F.C. Tucker Company
10.2022 - Current
Applications Services Administrator
Gene B. Glick Company
04.2021 - 05.2022
Assistant Property Manager
Gene B. Glick Company
11.2018 - 04.2021
Leasing Consultant
Monarch
07.2017 - 11.2018
Leasing Consultant
Buckingham Company
05.2015 - 07.2017
Leasing Consultant
F & F Realty
05.2013 - 05.2015
Bachelor of Arts - Communication Studies
Robert Morris University
Real Estate Certification - Real Estate
Tucker University
Professional Sales Academy - Sales And Marketing Education
Tucker University
Passed IN Real Estate National & State Broker Exam - Real Estate
Tucker University
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