Summary
Overview
Work History
Education
Skills
Timeline
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Holly Watson

Kaufman,TX

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

20
20
years of professional experience

Work History

Sales Account Manager

Merchant One
03.2021 - Current
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.
  • Implemented effective sales strategies to expand market share within assigned territory.

Billing Specialist

Av-Dec
02.2018 - 03.2021
  • Improved billing accuracy by implementing streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Collaborated with collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.

Prior Authorization Specialist

APM Medical Supplies
06.2013 - 08.2017
  • Streamlined prior authorization processes by implementing efficient tracking systems.
  • Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
  • Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Contributed to high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.

Customer Care Representative

ABC Medical Supply
01.2004 - 02.2012
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
  • Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
  • Conducted regular audits of referral records to maintain compliance with industry regulations and company standards.
  • Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
  • Identified opportunities for process improvements within referral department, leading to increased efficiency and accuracy.

Education

High School Diploma -

Rylie Academy
Dallas, TX
05.2003

Skills

  • Business growth and retention
  • Client Relationship Building
  • Sales Forecasting
  • Accounts receivable management
  • Claim submission
  • Follow-up skills
  • Patient confidentiality
  • Organizational abilities
  • Critical Thinking
  • Account Servicing
  • Account development
  • Customer-Oriented

Timeline

Sales Account Manager

Merchant One
03.2021 - Current

Billing Specialist

Av-Dec
02.2018 - 03.2021

Prior Authorization Specialist

APM Medical Supplies
06.2013 - 08.2017

Customer Care Representative

ABC Medical Supply
01.2004 - 02.2012

High School Diploma -

Rylie Academy

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Holly Watson