Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Interests
Timeline
Generic

Holly Weidenaar

Summary

Experienced with leading customer service teams to deliver exceptional service and resolve complex issues. Utilizes conflict resolution and communication skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.

Customer service professional with strong focus on team collaboration and achieving results. Demonstrates effective communication, problem-solving, and conflict resolution skills. Adaptable and reliable with proven track record of leading teams through changing needs and challenges. Recognized for fostering supportive and productive work environment.

Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.

Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.

Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Versatile CSR with extensive experience monitoring and maintaining service standards and call handling thresholds. Conscientious and personable supervisor with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service, maximum revenue generation and high productivity. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

House Sitter

Homemakers Home
08.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently.
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced family morale and productivity by having weekly motivational meetings.
  • Learned how to extreme coupon
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
  • Ensured safety within the home by performing routine checks for potential hazards or necessary modifications.
  • Participated in ongoing professional development opportunities to stay current with best practices and industry standards in the home care field.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Cared for houseplants by frequently watering during owners' absence.
  • Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
  • Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
  • Maintained lawn and outdoor property for house to appear “lived-in.”
  • Prevented potential security issues by conducting regular perimeter checks and promptly reporting any concerns to homeowners.
  • Communicated with homeowner via phone or text.

3RD KEY CLOSER

PETSUPERMARKET
10.2015 - 04.2018
  • Assisted the store manager and assistant manager with daily store operations, track sales, manage inventory, stock, help customers choose the right pet food
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
  • Utilized company CRM system to track customer interactions and follow up on leads, leading to increased repeat business.
  • Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
  • Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
  • Mentored junior staff members on best practices in retail sales, improving overall team performance.
  • Improved store layout for enhanced customer experience and ease of navigation.
  • Led team meetings focused on setting goals, sharing best practices, and offering support for continuous improvement efforts within the store environment.
  • Conducted weekly merchandise audits to maintain accurate inventory records and minimize shrinkage losses.
  • SContributedsto visual merchandising efforts by creating eye-catching displays that showcased new products effectivelyli.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

ASSISTANT MANAGER

FAMILY DOLLAR
07.2015 - 08.2015
  • Assisted Store manager with daily store operations, stocking, paperwork, count till, scan out customer purchase, cleaning
  • Unloading whole trucks each week
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers'' attention.
  • Participated in store promotions and special events to drive foot traffic and increase overall sales performance.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Managed multiple customer requests simultaneously by prioritizing tasks and efficiently delegating work among team members.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
  • Served as point-of-contact for vendor representatives during visits, ensuring seamless communication between parties regarding merchandising guidelines or promotional material.
  • Streamlined returns process for customers, ensuring timely refunds or exchanges while adhering to company policies.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention initiatives by monitoring potential shoplifting activity and reporting suspicious behavior to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided constructive feedback during team meetings regarding improvements for store operations or customer-facing procedures.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Enhanced customer experience through friendly greetings and personalized assistance throughout their shopping journey.
  • Greeted customers and provided outstanding customer service.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Store Manager

The Jones Company
05.2007 - 06.2010
  • Single-handled managed busy gas station on a daily basis, customer hiring, inventory, stock, daily paperwork, daily band deposits, fixing equipment issues, Product orders
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

Digital Marketing - Digital Marketing

Coursera
DeMotte, IN
09-2023

Skills

  • Experienced in cash handling procedures
  • Experience in supply chain inventory control
  • Proven sales expertise
  • Expert in enhancing team collaboration
  • Proficient in cash reconciliation
  • Proficient in training methodologies
  • Management (10 years)
  • Extensive customer service experience
  • Scheduling (10 years)
  • Merchandising (10 years)
  • Inventory Management (10 years)
  • Retail merchandising
  • Bartending (Less than 1 year)
  • Assistant Manager Experience
  • Retail operations management
  • Host/Hostess
  • Experienced in store operations
  • Customer engagement through upselling
  • Serving Experience
  • Planograms
  • Busser
  • Have problems with computers
  • POS
  • Product knowledge in retail sales
  • Effective communication
  • Payroll
  • Loss Prevention
  • Restaurant Experience
  • Food Safety
  • Time Management
  • Computer literacy
  • Computer skills
  • Flexible schedule
  • Problem-solving
  • Phone and email communication
  • Feeding schedule maintenance
  • Laundry skills
  • Mail handling
  • State-issued driver's license
  • Pet care expertise
  • Home security procedures
  • Service management
  • Utility payments
  • Swimming pool maintenance
  • Outdoor maintenance
  • Home security systems
  • Home organization
  • Strong work ethic
  • Errands
  • Customer service
  • Activity planning
  • Interpersonal engagement skills
  • Schedule management
  • Interior decorating
  • Event setup
  • Mobility assistance
  • Travel arrangements
  • Supply management
  • Call screening
  • Business correspondence
  • Database management
  • Consumer engagement tactics
  • Flexibility
  • Housekeeping

Languages

English - Expert

Affiliations

  • BAREFUT ESSENTIAL OILS

Certification

  • DIGITAL MARKETING SEPTEMBER 2023
  • CERTIFIED CUSTOMER SERVICE MANAGER

Interests

  • Gardening
  • Hiking
  • Photography
  • I have a passion for photography and editing photos
  • Drawing and Painting
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Blogging
  • Crafting and DIY Projects
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Creative Writing
  • Participating in fundraising events to support local charities, schools, or community projects
  • Digital Art and Animation
  • Coding and Programming
  • Virtual Reality
  • App Development
  • Sustainable Tech Innovations
  • Developing software, websites, and apps in various programming languages
  • Design and Build Websites
  • Artificial Intelligence (AI) and Machine Learning
  • I like looking at the stars and learning about constellations
  • I participate in low-impact exercises to strengthen core muscles
  • I participate in a variety of outdoor recreational activities
  • Animal Welfare Advocacy
  • Strategy Games
  • Blogging/Vlogging
  • Geocaching
  • Personal Development and Self-Improvement

Timeline

House Sitter

Homemakers Home
08.2018 - Current

3RD KEY CLOSER

PETSUPERMARKET
10.2015 - 04.2018

ASSISTANT MANAGER

FAMILY DOLLAR
07.2015 - 08.2015

Store Manager

The Jones Company
05.2007 - 06.2010

Digital Marketing - Digital Marketing

Coursera

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Holly Weidenaar