Holly Crawley
Lawson,MO
Summary
Office Administrator who has worn many hats, with a proven track record at Tax Days and 1st Choice, excelling in document management and customer service.
Overview
20
20
years of professional experience
Work History
Office Administrator
Tax Days
Gower, MO
09.2018 - 01.2025
- Greeted clients warmly and handled inquiries
- Coordinated and managed daily tasks of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Office Administrator/Logistics
1st Choice Delivery
North Kansas City, MO
02.2014 - 08.2018
- Efficiently answered incoming calls for various customers and routed them correctly
- Input point of delivery of delivery manifests, work orders, and invoices
- Track product and returns, give estimated times for delivery
- Analyze and report data from various spreadsheets
- Inputting employee timecards
Customer Service Representative/Teamlead
Citibank
Kansas City, Missouri
11.2004 - 04.2011
- Efficiently answered inbound credit card customer calls
- Investigated and reported false charges
- Organized and conducted weekly Team meetings
- Provided desktop support, peer mentoring, and training new hires
- Completed reporting tasks to the supervisor
Education
Bachelor of Arts - English And Technical Communications
Missouri Western State University
Saint Joseph, MO05-2004
Skills
- Data entry
- Office coordination
- Document management/Spreadsheet analysis
- Customer service/Technical Support
- Scheduling appointments/Calendar management
- Expert in Microsoft Excel, Microsoft Suite, Microsoft Word, and Quick Books
Timeline
Office Administrator
Tax Days
09.2018 - 01.2025
Office Administrator/Logistics
1st Choice Delivery
02.2014 - 08.2018
Customer Service Representative/Teamlead
Citibank
11.2004 - 04.2011
Bachelor of Arts - English And Technical Communications
Missouri Western State University
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