Holly Wolak
Houston,TX
Summary
Results-driven logistics and CRM professional with a record of optimizing dispatch operations and strengthening client partnerships through data-driven strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Manager of Retail Sales
Franklin Foods, Inc
Boca Raton, Florida
10.2018 - Current
- Led customer service teams to enhance client satisfaction and retention.
- Collaborated with cross-functional teams to align customer experience strategies with business goals.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Executed data verification processes within CRM to enhance the reliability of high-level financial reporting.
Fleet Manager
Universal Intermodal
Louisville, KY
02.2016 - 08.2018
- Managed fleet operations to ensure timely deliveries and compliance with industry regulations.
- Optimized routing and scheduling processes to enhance operational efficiency and reduce costs.
- Developed and executed initiatives aimed at increasing driver onboarding efficiency and retention rates.
Traffic Manager
Caudill Seed
Louisville, KY
05.2009 - 02.2016
- Oversaw daily logistics operations to ensure timely delivery of products.
- Supervised transportation team, fostering a collaborative environment for problem-solving.
- Analyzed transportation data to identify trends and inform decision-making processes.
- Managed transportation budgets, ensuring cost-effective solutions for optimal results.
- Conducted regular performance reviews of carriers, holding them accountable for meeting agreed-upon service levels and timelines.
Education
Associate of Arts - General Studies
Strayer University
Louisville05-2010
Skills
- Logistics coordination
- Market Analysis
- Microsoft Excel, Outlook, Word and Teams
- Adobe Pro
- SAP expertise
- Strategic planning and process improvement
- Customer relationship management
- Effective communication
- Conflict resolution
Certification
NDFCA Freight Dispatcher Certification
References
References available upon request.
Timeline
Customer Service Manager of Retail Sales
Franklin Foods, Inc
10.2018 - Current
Fleet Manager
Universal Intermodal
02.2016 - 08.2018
Traffic Manager
Caudill Seed
05.2009 - 02.2016
Associate of Arts - General Studies
Strayer University