HOLLY YOUNG
Van Buren,Mo
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefit Program Technician
State of Missouri
Van Buren, MO
07.2024 - Current
- Streamlined application processes for improved efficiency and quicker response times.
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Contributed to policy development for the improvement of current benefit programs based on practical experience dealing with clients'' needs directly.
- Enhanced client satisfaction by providing timely and accurate information on benefit programs.
- Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
- Increased client trust by maintaining strict confidentiality when handling sensitive personal information related to their cases.
- Managed a high caseload effectively by prioritizing tasks based on urgency and importance while maintaining attention to detail.
- Provided thorough training to new Benefit Program Technicians, enhancing team performance and productivity levels.
- Performed detailed case analysis to identify potential fraud or misuse of benefits, protecting the integrity of program funds.
- Supported clients through difficult life changes by offering empathy, understanding, and knowledgeable guidance regarding available benefit programs.
LEAD TEACHER
SOUTH CENTRAL MISSOURI COMMUNITY ACTION AGENCY
01.2022 - Current
- In my position, I develop lesson plans that correspond to the children in my classroom and their needs
- I track the progress of students, generate reports, communicate with parents, and maintain a safe and efficient classroom in accordance with our policies and procedures
- I have daily, weekly, and monthly paperwork guidelines that I follow efficiently to ensure that all my tasks are completed in a timely manner
TEACHER-2
SOUTH CENTRAL MISSOURI COMMUNITY ACTION AGENCY
01.2018 - 01.2022
- In my position, I develop lesson plans, track the progress of students, generate reports, communicate with parents, and maintain a safe and efficient classroom in accordance with our policies and procedures
SERVER
JOLLY CONE
01.2014 - 01.2018
- As a server, I was responsible for effectively communicating with customers to ensure their satisfaction
- I also performed tasks necessary to maintain a clean work environment
Education
DIPLOMA - ASSOCIATES OF APPLIED SCIENCE EARLY CHILDHOOD DEVELEPMENT
THREE RIVERS COLLEGE
05.2023
DIPLOMA -
VAN BUREN HIGHSCHOOL
05.2017
Skills
- Excellent communication skills
- Proficient technology skills
- Adaptive and patient
- Self-driven
- Attentive to detail
- Problem-solving
- Time management
- Multitasking
Certification
- Child Development Associate (CDA) Certificate
- CPR/AED Certification
Timeline
Benefit Program Technician
State of Missouri
07.2024 - Current
LEAD TEACHER
SOUTH CENTRAL MISSOURI COMMUNITY ACTION AGENCY
01.2022 - Current
TEACHER-2
SOUTH CENTRAL MISSOURI COMMUNITY ACTION AGENCY
01.2018 - 01.2022
SERVER
JOLLY CONE
01.2014 - 01.2018
DIPLOMA - ASSOCIATES OF APPLIED SCIENCE EARLY CHILDHOOD DEVELEPMENT
THREE RIVERS COLLEGE
DIPLOMA -
VAN BUREN HIGHSCHOOL