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Holly Young
Arden,US
Summary
Trauma-informed clinical administrator and psychotherapist with 9 years of experience supporting individuals and teams through high-stakes, emotionally complex situations. Skilled in crisis triage, de-escalation, intake systems, cross-functional collaboration, documentation review, and compliance-driven operations. Known for building trust, protecting confidentiality, and creating psychologically safe spaces during sensitive conversations. Currently completing a Master’s in Human Rights & Social Justice at Arizona State University, committed to advancing inclusive, mission-driven workplace culture.
Overview
1
1
Certificate
19
19
years of professional experience
Work History
Clinical Reviewer & Psychotherapist
Artemis & Hearth, PLLC
01.2022 - Current
- Managed emotionally complex intake and clinical review conversations with empathy, discretion, and strong boundary-setting.
- Used trauma-informed communication, crisis de-escalation, and risk assessment skills to support clients and colleagues navigating high-stress situations.
- Coordinated with providers, referral partners, and community systems to resolve barriers, clarify needs, and support continuity of care.
- Maintained confidential records and sensitive clinical documentation while adhering to ethical, legal, and audit standards.
- Managed clinical administration, intake workflows, treatment authorizations, and documentation systems for an independent outpatient caseload.
- Reviewed records for medical necessity, service appropriateness, risk factors, and compliance with state auditing standards.
- Maintained accurate EHR documentation in Headway while protecting confidentiality and meeting regulatory requirements.
- Built structured treatment plans and authorization documentation aligned with payer, policy, and clinical standards.
- Facilitated team meetings, wellness initiatives, and training sessions to foster a culture of psychological safety and staff wellbeing.
Outpatient Clinician & Forensic Evaluator
Family Preservation Services
01.2018 - 01.2022
- Conducted high-stakes forensic and clinical evaluations requiring objective analysis of legal, medical, and institutional records.
- Audited multidisciplinary treatment documentation for compliance with Medicaid service definitions and regulatory expectations.
- Completed rapid psychiatric assessments in a walk-in clinic setting to determine crisis triage needs and appropriate level of care.
- Managed service authorization and transition workflows for high-risk clients moving between inpatient, outpatient, and justice-system settings.
- Supported staff with training, collaborative problem solving, and guidance during emotionally charged situations.
IIH Qualified Professional & School Therapist
Meridian
01.2016 - 01.2018
- Directed interdisciplinary team meetings and monitored service utilization.
- Audited clinical progress notes for compliance and quality benchmarks.
- Developed and facilitated psychoeducational and team-building activities.
- Advocated for inclusive, affirming care for all clients and staff.
- Provided support and guidance to colleagues navigating complex client and workplace challenges.
Playroom Attendant
Ruffhousing
01.2007 - 01.2008
- Supervised playroom activities, ensuring safety and engagement for all dogs.
- Facilitated organized play sessions, promoting social interaction among participants.
- Monitored cleanliness and organization of play areas, adhering to hygiene standards.
- Trained new staff on operational procedures and best practices.
Education
Master of Arts - Human Rights & Social Justice
Arizona State University
Tempe, AZ07-2027
Master of Arts - Mental Health Counseling
Wake Forest University
Winston-Salem, NC07-2016
Bachelor of Arts - Sociology & Anthropology
University of North Carolina At Asheville
Asheville, NC12-2012
Associate of Arts - General Studies
Forsyth Technical Community College
Winston-Salem, NC05-2010
Skills
- Trauma-Informed Communication
- Crisis De-Escalation
- Confidential Documentation
- Compliance Review
- Intake Workflow Management
- Risk Assessment
- Sensitive Conversations
- Cross-System Coordination
- Policy Adherence
- EHR Documentation
- Staff/Client Support
- Resource Navigation
- Team Building
- Emotional Intelligence
Certification
- Licensed Clinical Mental Health Counselor (LCMHC), NC
- Local Certified Forensic Evaluator, NC Department of Health & Human Services
- Feminism and Social Justice, UC Santa Cruz (Coursera)
- the Science of Well Being, Yale University (Coursera)
Interests
Timeline
Clinical Reviewer & Psychotherapist
Artemis & Hearth, PLLC
01.2022 - Current
Outpatient Clinician & Forensic Evaluator
Family Preservation Services
01.2018 - 01.2022
IIH Qualified Professional & School Therapist
Meridian
01.2016 - 01.2018
Playroom Attendant
Ruffhousing
01.2007 - 01.2008
Master of Arts - Human Rights & Social Justice
Arizona State University
Master of Arts - Mental Health Counseling
Wake Forest University
Bachelor of Arts - Sociology & Anthropology
University of North Carolina At Asheville
Associate of Arts - General Studies
Forsyth Technical Community College
Affiliations
- Scholar Member, Inclusive Therapists
- Human Rights Campaign
- Human Rights Watch
- ACLU
- Safe Space Alliance