Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Holly Jo Heckard

East Berlin,PA

Summary

Seasoned Bar Manager with a proven track record of orchestrating high-volume events, enhancing customer satisfaction and loyalty. Renowned for exceptional organizational skills and creativity in curating bespoke drink menus. Excels in team collaboration and clear communication, ensuring seamless event execution. RAMP certified, embodying reliability and an engaging personality to elevate any event experience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Independent Bartender

Self-employeed
11.2009 - Current
  • Accomplished in managing bar operations for private events.
  • Coordinating with clients to curate bespoke drink menus, and executing flawless beverage service.
  • Proficient in orchestrating large-scale gatherings, ensuring seamless coordination between bar staff, catering teams, and event planners.
  • Recognized for exceptional organizational skills and the ability to adapt to diverse event themes and preferences.
  • Successful in promoting business and receiving referrals.
  • Managing budget and cost ratios

Bartender

Bourbon Mill
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Waitress

VFW Post 8896
05.2022 - 08.2022
  • Greeting guests in a prompt and courteous manner.
  • Assessed customer needs and preferences to make appropriate beverage and food recommendations.
  • Inputting orders into our POS system per chef's guidelines.
  • Provided prompt delivery and follow up on all orders placed.
  • Completing side work during down time including shining glasses, rolling silverware, and assisting the dishwasher.

Bartender

West Shore Elks Lodge #2257
10.2015 - 12.2017
  • Provided excellent customer service resulting in an increase of members and business revenue.
  • Accurately handled gambling play and payouts.
  • Assisted in catered events

Head Bartender/Manager

Bull Pen Restaurant
11.2006 - 01.2014
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Ensured all staff was prompt and accurate with services rendered

Education

Associate of Science - Business Administration And Management

Pennsylvania State University
University Park, PA
06-2007

Skills

  • RAMP certified 2006-Current
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Clear and effective communication
  • Detail oriented
  • Creativity

Certification

R.A.M.P Certified

Timeline

Bartender

Bourbon Mill
06.2024 - Current

Waitress

VFW Post 8896
05.2022 - 08.2022

Bartender

West Shore Elks Lodge #2257
10.2015 - 12.2017

Independent Bartender

Self-employeed
11.2009 - Current

Head Bartender/Manager

Bull Pen Restaurant
11.2006 - 01.2014

Associate of Science - Business Administration And Management

Pennsylvania State University

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Holly Jo Heckard