Hi, I’m
Holly Marie Sitko
Yacht Specialist
Rogue River,OR
Summary
Meticulous Charter Coordinator with 24 years of experience in customer service. Successful at invoicing and maintaining focus after long hours of administrative functions. Talented at long-term scheduling and crew management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
years of professional experience
Work History
Anchor Yacht Charters, INC.
Yacht Specialist
Job overview
- I am meticulous in answering the phones with a warm greeting and assisting the client in all their needs for a yacht charter
- I also manage captains and crews work prior to a charter
- I am diligent in timing and in overseeing every detail
- My clients needs are always met and my job is to make sure it goes perfect so they have a stress free yacht cruise
- I chartered yachts all around the world with my last charter in Tahiti.
M/V Shambala
Chief Steward
06.2019 - 09.2022
Job overview
- Enhanced guest experience by implementing effective standard operating procedures and maintaining quality services.
- Spearheaded initiatives aimed at improving employee morale, resulting in improved staff retention rates over time.
- Optimized work schedules to ensure adequate staffing during peak periods while minimizing labor costs.
- Contributed to the establishment''s positive reputation by consistently exceeding guest expectations for service delivery.
M/V Endeavor
Stewardess
01.2005 - 01.2010
Job overview
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
AMERICAN YACHT CHARTERS
Charter Coordinator
01.2000 - 01.2010
Job overview
- I worked with the client directly and made sure all their needs were in place
- Making a schedule and executing it on the day of
ENDEAVOR CHARTERS
Assistant to President
01.2000 - 01.2010
Job overview
- Answering phones, making schedules, hiring crew and taking messages for the President
- I also managed his accounting, made coffee, ordered the lunches for the office and I ensured all his needs were taken care of including picking up dry cleaning.
M/V Mojo
First Mate
04.2001 - 03.2002
Job overview
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Used online catalogs and local merchants to order parts and materials for vessel.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Increased operational efficiency by regularly reviewing procedures for potential improvements or updates needed based on industry best practices or regulatory requirements.
Education
Sinclair Community College
12.1997
Skills
- Answering phones
- Managing people
- Dealing with high-end clients
- Reconciling books in QuickBooks
- Making sure needs are met
- Customer Relations
- Expert Problem Solving
- Management collaboration
- Emergency Response
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Organizational Skills
References
- Tanya Selle, Anchor Yacht Charters, INC., (949) 394-7854
- Theresa Hendersen, Anchor Yacht Charters, INC, (541) 787-0940
- Captain Stuart Sitko, Anchor Yacht Charters and Endeavor Charters, (949) 922-9879
Timeline
Chief Steward
M/V Shambala
06.2019 - 09.2022
Stewardess
M/V Endeavor
01.2005 - 01.2010
First Mate
M/V Mojo
04.2001 - 03.2002
Charter Coordinator
AMERICAN YACHT CHARTERS
01.2000 - 01.2010
Assistant to President
ENDEAVOR CHARTERS
01.2000 - 01.2010
Yacht Specialist
Anchor Yacht Charters, INC.
Sinclair Community College
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