Holly Ofori-Boateng
Miami,FL
Summary
Reliable and organized individual with a strong desire to contribute positively to the workplace and uplift others. Demonstrates willingness to go the extra mile and assume additional responsibilities to achieve team objectives. Committed to delivering exceptional customer experiences and maintaining high standards of cleanliness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Harris Teeter
06.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Barista
Cedar Fair
05.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Bachelor of Arts - Chemistry
Florida International University
Miami, FL05-2028
High School Diploma -
Ardrey Kell High School
Charlotte, NC06-2024
Skills
- Safe Food Handling Practices
- Inventory Management
- Solid problem solver
- Speedy and efficient
- Attention to Detail
- Reliable and Dependable
- Adaptable and Flexible
- Hospitality and Professionalism
- Conflict Resolution
Certification
- Health and Safety for Food Handlers Certification - ServSafe.
Timeline
Barista
Cedar Fair
05.2023 - 06.2024
Cashier
Harris Teeter
06.2022 - 10.2022
Bachelor of Arts - Chemistry
Florida International University
High School Diploma -
Ardrey Kell High School