Summary
Overview
Work History
Education
Skills
Timeline
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Holly Wesbrook

Medical Biller
West Allis,WI

Summary

Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Reliable and competent Medical Billing professional with exceptional data entry and customer service skills. Organized Medical Biller skilled at accurately auditing patient charts and billing corresponding parties. Certified Medical Billing Specialist with 7 years of experience in fast-paced, multiple-client medical billing company serving large private practice conglomerates and outpatient clinics. Researched denied claims and submitted appeals. Familiar with health billing and collections. Detail-oriented medical professional with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Medical Billing Specialist

West Grove Clinic
Milwaukee, WI
01.2016 - Current
  • Liaised between patients, insurance companies, and billing office.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Posted and adjusted payments from insurance companies.

Customer Service Associate

Old Navy, Gap
Wauwatosa, WI
10.2011 - 01.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.

Education

Bachelor Of Arts - Police Science

Uw Stevens Point
Stevens Point, WI
06.2004 - 05.2009

Skills

Medicare and Medicaid process

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Timeline

Medical Billing Specialist

West Grove Clinic
01.2016 - Current

Customer Service Associate

Old Navy, Gap
10.2011 - 01.2016

Bachelor Of Arts - Police Science

Uw Stevens Point
06.2004 - 05.2009
Holly WesbrookMedical Biller