Holton Newbern

Fetch & Fly is a pet nanny service that provide pet transportation and sitting. We include, but are not limited to:

• Maintaining accurate documentation of pet health records, vaccinations, and permits for compliance with regulations.
• Collaborate with clients to coordinate efficient pick-up and drop-off schedules for optimal time management.
• Designed personalized transportation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Built a client base through consistent demonstration of dedication, reliability, and genuine concern for the well-being of pets during transport.
• Generate repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future business.
• Enhance client satisfaction by providing safe, reliable, affordable and timely pet transportation services.

Outdoor Haven is a landscaping business that provides an outstanding customer service and landscaping experience. My duties as co-owner include but are not limited to:

• Manage daily operations, ensuring smooth workflow and satisfied clients.
• Implement marketing strategies that effectively promoted the brand and attracted new customers.
• Negotiate price and service with customers and vendors to decrease expenses and increase profit.
• Enhanced curb appeal and property value by maintaining and improving landscape features such as lawns, gardens, and walkways.
• Develop and maintained strong business partnerships leading to increased revenue generation.
• Provide exceptional customer service, resulting in high client retention rates and referrals.

• Successfully lead multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall satisfaction.
• Showcased creative problem-solving skills when adapting designs to accommodate site constraints or unexpected challenges during project implementation.
• Performs planting, watering, mulching, and edging of but not limited to lawns, gardens, and flower beds.
• Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
• Designed and installed custom landscape features to meet clients' aesthetic preferences and functional needs.
• Operated landscaping equipment with focus on safety and machine longevity.
• Managed employee time cards and payroll.

• Exhibit expertise in inventory management and current stock levels to facilitate accuracy and product availability.
• Assist in development of new hires, providing instruction and support to optimize performance.
• Maintain effective and continuous team member communication.
• Develop and optimize operational processes to boost efficiency.
• Perform key tasks to promote hospitality and improved store appearance.
• Delegate tasks and duties to a team and clearly communicate timeframes for completion.
• Set aggressive goals and expectations for employees to drive company success and strengthen motivation.
• Review established policies and procedures to assist in leadership position, as well as motivate employees and facilitate smooth daily operations.

• Implemented process improvements to optimize efficiency.
• Trained new hires regarding department operations, policies, opportunities and services.
• Created and introduced new training course as well as methods, practices and tools to improve development and reduce training turnaround time.
• Ran department successfully in fast-paced environment through proactive, effective, and continuous communication.
• Set effective schedules for a large population based on forecasted customer levels, sales, individual employee knowledge, and performance.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality hospitality.
• Led improvement initiatives to advance operational efficiencies and increase revenue.

• Assisted in organizing and overseeing operations to drive operational excellence.
• Developed and implemented improved processes to optimize procedures for higher efficiency.
• Developed business, financial and analytical skills in fast-paced work environment.
• Gained knowledge in total store operations and supported departmental needs.
• Completed range of simultaneous tasks to support leaderships operational needs.
• Supported top leadership decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Optimized customer experience by delivering superior hospitality and effectively troubleshooting issues.
• Planned, prepared and participated in weekly meetings and events.

• Managed daily activities, interactions, and content for the organization's social media accounts including Facebook, Twitter, Instagram, and LinkedIn to improve overall presence.
• Contributed to mock-ups, email campaigns and social media content.
• Designed and presented the organization's new website to board members.
• Drafted weekly e-newsletters to organization's members and subscribers via MailChimp.
• Tasked with International Austin Calendar maintenance to keep content timely, relevant and engaging.
• Greeted foreign visitors of the International Visitors Leadership Program (IVLP) and nonmembers professionally and courteously to cultivate and maintain a welcoming atmosphere.
• Responsible for booking hotels, events, reserving restaurants, etc. as well as drafting of itineraries for foreign leaders of the IVLP during their stay.
• Attended and assisted with numerous events hosted by the organization and its members.

• Delivered exemplary assistance, service, and hospitality.
• Assisted in development of trainees, providing instruction and support to optimize department efficiency.
• Moved and lifted heavy loads of merchandise.
• Unloaded arriving product stock and moved to store display areas.
• Operated various types of equipment including balers, power jacks and compactor machines.
• Labeled products, rotated stock and fronted merchandise effectively for appealing display
• Assisted maintenance with organizing and cleaning of wareroom and total store facility.
• Maintained safe, neat and well organized working space at all times.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Improved operational efficiencies while managing customers requests, front end inventory, transactions, new purchase orders and pricing discrepancies.
• Collaborated with store management and leadership to suggest actionable improvements and corrective action plans.
• Increased efficiency and team productivity by coaching operational best practices.
• Cross-trained and provided backup support for store management and leadership.
• Helped large volume of customers every day with positive attitude and focus on exceeding customer expectations.