Cala Faciane
Ashburn,VA
Summary
Excellent interpersonal, communication and leadership abilities. Personable, friendly and solution-oriented with over 11 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Business Owner
Cayotic Cosmetics
06.2020 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Resolved issues quickly through meticulous research and quick decision making
- Kept records for production, inventory, income and expenses
- Set pricing structures according to market analytics and emerging trends
- Coordinated with technical and IT teams to develop company website and create online advertisements.
Assistant Property Manager
Lerner Corporation
05.2018 - 06.2020
- Showed units to potential tenants and answered questions about life in community
- Conducted tours of vacancies with prospective tenants
- Handled all security deposit refunds
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Increased occupancy from 89.6% to 96.6% through follow up calls and implementing changes to fit residents requests within policy.
Assistant Sales Manager
Sunglass Hut
05.2017 - 02.2018
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions
- Helped sales professionals finalize customer sales and handled escalated concerns
- Utilized company selling model to engage and connect customers with brand
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor
- Opened and closed store, set up registers and secured cash
- Collaborated closely with management team to recruit top-level sales talent to fill positions within department
- Resolved customer complaints regarding sales and service
- Coached, developed and motivated team to achieve revenue goals
- Used change methodologies to increase sales and led projects for increased productivity
- Taught new associates sales tactics and performance improvement techniques.
Counter Manager
M.A.C. Cosmetics
10.2015 - 08.2017
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability
- Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment
- Conferred with customers to understand needs and finalize purchase orders
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
- Developed business and marketing plans and prepared monthly financial reports
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers
- Offered complementary makeup consultations to individuals to promote key product lines
- Provided makeup services to clients for weddings, proms and other special events.
Education
Associate of Arts Fashion Merchanising - Business Coursework, Business Administration
FIDM
2013
High School Diploma - Business and Management
Briar Woods High School
2010
Skills
- MS Office proficient
- Customer service-oriented
- Strong communication skills,
- Attentive to detail
- Ability to Multi-task
- Able to resolve conflict- resolution
- Ability to Organize and prioritize,
- Management duties experience
- Outstanding communication skills
- Team-Oriented
- Commission sales
- Recruiting and Interviewing
- Social media management
- Social media marketing
- Customer engagement strategies
- Client relationship management
- Business development
- Brand development
- Digital marketing
- Prospecting skills
- Multitasking
- Web programming proficiency
- Leadership and People Development
- New Business Development
Timeline
Business Owner
Cayotic Cosmetics
06.2020 - Current
Assistant Property Manager
Lerner Corporation
05.2018 - 06.2020
Assistant Sales Manager
Sunglass Hut
05.2017 - 02.2018
Counter Manager
M.A.C. Cosmetics
10.2015 - 08.2017
Associate of Arts Fashion Merchanising - Business Coursework, Business Administration
FIDM
High School Diploma - Business and Management
Briar Woods High School
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