Stephany Cano
McAllen,Texas
Summary
To begin a career where I can utilize my skills that I learned in my undergraduate and graduate studies, and demonstrate my skills in a well-established company. I am seeking the opportunity to assist in teaching and directing personnel in an organization that seeks to hire employees with a great sense of life, willingness to work and be eager to go above and beyond. My number one priority is to provide good customer service to each of your clients.
Overview
22
22
years of professional experience
Work History
Clinician
BCFS/Compass
Los Fresnos, TX
12.2021 - Current
- Determined most appropriate treatment plan and implemented course of action.
- Screens for human trafficking concerns.
- Conduct and document mental health assessments for all children in care.
- Provide ongoing individual and group counseling in accordance with contract policies and procedures.
- Ensures quality care for all children and timely response to their needs including crisis intervention.
- Provide weekly counseling to the assigned caseload.
- Coordinate caseload with assigned case managers and lead case managers.
- Facilitated individual and group sessions with Unaccompanied Minors in care to build trust and deliver therapeutic support.
- Resolved conflicts between Unaccompanied Minors.
- Maintain the Unaccompanied Minors case file and database in accordance with contract policies and procedures.
- Report and follow up on all significant incidents in accordance with contract policies and procedures.
- Monitored behavior in individual and group sessions and intervened when necessary.
- Conduct and document mental health assessments via tele-psych software for all Unaccompanied Minors assigned to case load.
- Provide ongoing individual counseling in accordance with contract policies and procedures.
- Provide group therapy/ community group meetings.
Clinician
Comprehensive Health Services Inc.
Los Fresnos, TX
11.2019 - 12.2021
- Determined most appropriate treatment plan and implemented course of action.
- Screens for human trafficking concerns.
- Conduct and document mental health assessments for all children in care.
- Provide ongoing individual and group counseling in accordance with contract policies and procedures.
- Ensures quality care for all children and timely response to their needs including crisis intervention.
- Provide weekly counseling to the assigned caseload.
- Coordinate caseload with assigned case managers and lead case managers.
- Facilitated individual and group sessions with Unaccompanied Minors in care to build trust and deliver therapeutic support.
- Resolved conflicts between Unaccompanied Minors.
- Maintain the Unaccompanied Minors case file and database in accordance with contract policies and procedures.
- Report and follow up on all significant incidents in accordance with contract policies and procedures.
- Monitored behavior in individual and group sessions and intervened when necessary.
- Conduct and document mental health assessments via tele-psych software for all Unaccompanied Minors assigned to case load.
- Provide ongoing individual counseling in accordance with contract policies and procedures.
- Provide group therapy/ community group meetings.
IDD Program Supervisor
Tropical Behavioral Center
Edinburg, TX
02.2016 - 11.2019
- Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
- Created program goals and objectives for clients with developmental disabilities.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Oversaw team reporting, performance and quality assurance for group of 13 personnel.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations.
- Documented all patient information including service plans, treatment reports and progress notes.
Training Manager
Fred Loya Insurance
MCALLEN, TX
12.2003 - 02.2016
- I have eleven years of experience in customer service.
- During the last six years, I have been in a supervisory role.
- I am in charge of conducting first interviews as well as verification of employment.
- I also schedule new hires and current employees for their state exam, as well as prepare them with all the material needed for the exam.
- Additionally, I review the company handbook with new employees and fill out proper human resource documents including I-9 documents required for employment eligibility verification for the Department of Homeland Security U.S.
- Citizenship and Immigration Services.
- I make sure to teach the new hires company guidelines as well as the AS400 system that allows employers to conduct day-to-day operations.
- As a supervisor, I assist the regional manager and COO in excels reports for the company, as needed.
- I specialize in clients who come in with complaints, and I insure I am able to assist them in order for them to leave satisfied.
- When office managers are not available, I assume their role.
Education
Bachelors of Arts - Psychology, Sociology
University of Texas Pan America (UTPA)
2015
Masters of Education - Clinical Mental Health Counseling
Lamar University
Beaumont, TX05.2018
Skills
- Microsoft office
- Operate both Windows and Apple operating systems
- Knowledgeable in analyzing reports in excel and building power point presentation
- I am also very experience in working with deadlines
- CPR
- Customer service
- Multi-tasking
- Managing Unaccompanied Minor cases
- Bilingual in English and Spanish
- Individual and group therapy with Unaccompanied Minors
- Suicide risk assessments
- Case management
Languages
Bilingual: Can read, write and speak fluently in Spanish and English
Timeline
Clinician
BCFS/Compass
12.2021 - Current
Clinician
Comprehensive Health Services Inc.
11.2019 - 12.2021
IDD Program Supervisor
Tropical Behavioral Center
02.2016 - 11.2019
Training Manager
Fred Loya Insurance
12.2003 - 02.2016
Bachelors of Arts - Psychology, Sociology
University of Texas Pan America (UTPA)
Masters of Education - Clinical Mental Health Counseling
Lamar University