Homero Sendejas
Dallas,TX
Summary
Dynamic customer service, operations, and sales support professional with over 10 years of experience enhancing multi-channel performance through strategic demand planning, insightful reporting, and effective process improvement. Proven expertise in supporting Amazon, e-commerce, and retail sales channels by optimizing inventory management, forecasting accuracy, and operational execution. Recognized for strong data analysis capabilities and cross-functional collaboration skills that identify opportunities for increased efficiency and revenue growth. Committed to fostering a culture of innovation and continuous improvement while leveraging analytical problem-solving abilities to drive team success and enhance customer relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Advocare International
12.2013 - 04.2026
- Supported demand planning, inventory coordination, and purchase order execution across Amazon, e-commerce, and retail channels
- Built weekly and monthly business reports to track trends, risks, and opportunities
- Partnered with Sales, Marketing, and Supply Chain teams to support forecasting and promotional planning
- Analyzed performance data to improve processes and drive operational efficiency
- Collaborated with IT to enhance Salesforce and Shopify systems for better reporting and tracking
- Coordinated order timing and fulfillment with internal teams to meet demand
- Supported launch of new channels (TikTok Shop, DTC site) with scalable processes
- Created SOPs and training materials to improve consistency and scalability
- Delivered executive-level insights to support strategic decision-making
- Implemented training programs to enhance staff skills and improve performance.
- Analyzed customer feedback to identify trends and drive service improvements.
- Developed strategies to streamline communication between departments, boosting efficiency.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
Sales Representative
AT&T
10.2012 - 06.2013
- Exceeded sales targets by implementing tailored customer engagement strategies.
- Developed strong relationships with clients to enhance customer loyalty and retention.
- Trained new sales representatives on product knowledge and effective selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Skills
- Project Management
- Inventory Management
- Sales Reporting
- Forecasting
- Data Analysis
- Process Improvement
- Cross-Functional Collaboration
- Training and mentoring
- Customer relationship management (CRM)
- Excel
- Salesforce
- Shopify
- Asana
- Confluence
Accomplishments
- Scaled Amazon channel revenue from early-stage to multi-million-dollar performance through inventory alignment and operational execution
- Reduced call handle time by ~15% and rep downtime by over 75%, improving productivity
- Trained and developed 80+ employees, increasing team flexibility and performance
- Supported over 250K annual customer interactions while maintaining SLA performance
- Built comprehensive work instructions supporting Safety, Regulatory, and Manufacturing operations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Advocare International
12.2013 - 04.2026
Sales Representative
AT&T
10.2012 - 06.2013