Honesty Amor
Cincinnati,OH
Summary
Customer Service Experience- 13+ years’ experience Call Center Experience- 13+ years’ experience Systems Used: MS Suites, Salesforce, CRM tools, Adobe, AWB, Siebel
Types 80 WPM
Forward-thinking Product Developer problem-solves and collaborates with clients and company personnel. Adept at setting long-term goals and following through with high-quality customer service and long-term relationships. Offering extensive knowledge of products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Product Expert/Analyst
Bartech.GM
10.2022 - Current
- Served as product expert for Bolt EV & EUV, Hummer EV, LYRIQ EV, and additional EVs
- Reviewed work order documents
- Escalated repurchase request
- Changed case statuses and routed them to the proper departments
- Followed up with dealerships for updates on customers repairs & parts
- Collaborated with district service managers for best outcomes for customers
- Assisted customers via phone, chat, & email with product, reservation, ordering, service, home charging, & recall-related questions & concerns.
Document Specialist/Case Manager Closer
HORNE LLP
01.2022 - 10.2022
- Reviewed loan documents
- Reviewed applications for fraud, Irregularities
- Changed case statuses
- Route documents for approval of document changes
- Process protocols and reports, scan, and upload documents
- Support user requests for documentation
- Maintain records in the document control system in a state of audit readiness
- Providing support for coordinating document change orders, coordinates review and approval
- Other duties as assigned by the supervisor.
Call Center Representative/ Licensed Health Insurance Agent
Broad Path Healthcare Solutions
08.2019 - 03.2021
- Assisted with health insurance packages
- High inbound call volume
- Sales
- Explained laws pertaining to insurance packages
- Took payments.
Document Control Specialist
Mylan
01.2019 - 03.2020
- Review for comprehension relevant Standard Operating Procedures Sops
- Creation of Standard Operating Procedures -Sops
- Perform clerical responsibilities with regards to correspondence protocols, and other laboratory records
- Managed non-discretionary expenses for the department including ordering supplies and reconciling expenses
- Prepared expense reports
- Performed complex, non-standard typing along with maintaining excel spreadsheets
- Aided with routine pre-clinical study documentation
- Sent request for overrides of medications
- Transferred medications in and out of company.
Customer Account Representative
Dovenmuehle Mortgage
03.2016 - 04.2019
- Explained billing
- Went over escrow accounts
- Took payments
- Assistance with required insurance
- Explained laws
- Taxes.
Call Center Representative/ Pharmaceutical Data Entry Representative
Bridge Personel/CVS Corporate
08.2016 - 02.2018
- Consulted with insurance companies to complete claims processing, resolve concerns, and complete payments
- Communicated with patients to collect information about prescriptions and arranged consultations with pharmacists
- Contacted doctor's offices to request prescription refills
- Entered and updated all patient information.
Call Center Representative/ Licensed Health Insurance Agent
Go Health
10.2014 - 07.2016
- Provided coverage option information including features and advantages of each plan to potential clients to assist in obtaining the most appropriate health and dental insurance
- Assisted clients to renew or discontinue insurance plans
- Tracked Customers information in the company’s CRM took
- Handled incoming and outgoing phone calls.
Call Center Representative/ Leasing Advisor
Pangea Real Estate
10.2013 - 07.2016
- Completed pre-screening to determine lease eligibility
- Created client profiles to assist them in finding properties that fit their needs
- Assisted clients to schedule showings at desired properties.
Call Center Representative/Customer Account Executive
Comcast
01.2008 - 08.2013
- Assisted customers by explaining mortgage process, loans, payments, and grace periods
- Transferred loans for customers
- Explained phone plans, bills, accounts, and helped to set up payment plans and extensions
- Completed phone disconnections
- Assisted customers with troubleshooting
- Answered customer inquiries and directed incoming calls in phone queues to improve call flow
- Assisted in building customer loyalty by placing follow-up calls
- Trained staff on improving customer interactions.
Education
ASSOCIATE OF ARTS in Business -
UNIVERSITY OF PHEONIX
01.2021
High School Diploma -
Schaumburg High School
Schaumburg, IL06.2008
Skills
- Data-driven decision-making
- Training documentation
- Product Documentation
- Relationship Building
- Product Knowledge
- Dispute Resolution
- Calm and Professional Under Pressure
- Account Management
- Customer Retention Strategies
Timeline
Product Expert/Analyst
Bartech.GM
10.2022 - Current
Document Specialist/Case Manager Closer
HORNE LLP
01.2022 - 10.2022
Call Center Representative/ Licensed Health Insurance Agent
Broad Path Healthcare Solutions
08.2019 - 03.2021
Document Control Specialist
Mylan
01.2019 - 03.2020
Call Center Representative/ Pharmaceutical Data Entry Representative
Bridge Personel/CVS Corporate
08.2016 - 02.2018
Customer Account Representative
Dovenmuehle Mortgage
03.2016 - 04.2019
Call Center Representative/ Licensed Health Insurance Agent
Go Health
10.2014 - 07.2016
Call Center Representative/ Leasing Advisor
Pangea Real Estate
10.2013 - 07.2016
Call Center Representative/Customer Account Executive
Comcast
01.2008 - 08.2013
ASSOCIATE OF ARTS in Business -
UNIVERSITY OF PHEONIX
High School Diploma -
Schaumburg High School
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