Honesty Crowder
Oklahoma City
Summary
Diligent customer service professional with 5 years of experience in the food service and retail industries. Proven ability to enhance customer satisfaction through efficient service and effective problem-solving. Skilled in cash handling and organizational tasks, with a strong background in serving and cashiering. Currently pursuing a degree in Biomedical Studies, demonstrating a commitment to continuous learning and development. Willing to relocate: Anywhere Authorized to work in the US for any employer
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sever
Cheddar's Scratch Kitchen
03.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained accurate order processing through effective communication with kitchen staff.
- Trained new team members on menu items and service standards to enhance team performance.
- Collaborated with management to improve workflow efficiency during peak hours.
- Implemented upselling techniques that contributed to increased sales revenue per table served.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Created advertisement that increased Alcohol sales by 2%
Hostess
Awaji Izakaya
06.2023 - 06.2024
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservations using OpenTable, optimizing seating arrangements for efficiency.
- Assisted in training new staff on customer service standards and operational procedures.
- Coordinated with kitchen and wait staff to enhance dining experience and service flow.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front of House Employee
Wendy's
05.2023 - 06.2023
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction and loyalty.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Maintained the cleanliness and organization of the dining area to enhance customer experience.
- Assisted team members during peak hours to improve workflow and service speed.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
Cashier/Customer Service
DAISY EXCHANGE
03.2019 - 08.2021
- Stocking, Innovatory, Cashier, Custom, service, Cleaning, put up displays ,Tag merchandise, Advertise clothing
- Managed inventory restocking, ensuring product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Hi school senior - Medical Studies
PC North
Oklahoma City, OK11.2025
Sophomore in college - Biomedical
University of Central Oklahoma
Oklahoma City, OK01.2025
Skills
- Organizational Skills
- Quick problem solver
- Food Service
- Serving Experience (4 years)
- Cash Handling
- Customer Service (4 years)
- Product advertising (3 years)
- Team training
- Communication skills
- Strong work ethic
- Cleanliness standards
Certification
Driver's License
Timeline
Sever
Cheddar's Scratch Kitchen
03.2025 - Current
Hostess
Awaji Izakaya
06.2023 - 06.2024
Front of House Employee
Wendy's
05.2023 - 06.2023
Cashier/Customer Service
DAISY EXCHANGE
03.2019 - 08.2021
Sophomore in college - Biomedical
University of Central Oklahoma
Hi school senior - Medical Studies
PC North