Honey Orser
Summary
Results-driven professional with expertise in hospitality and data science. Skilled in inventory management and staff training, focused on enhancing service delivery and maximizing guest satisfaction. Proven ability to implement effective strategies that improve operational efficiency.
Overview
2024
2024
years of professional experience
Work History
Guest Service Representative
Gardiner House
Newport
2024 - 2025
- Facilitated efficient check-in and check-out to maximize guest satisfaction.
- Resolved billing discrepancies while maintaining positive guest relationships.
- Assisted guests with reservation inquiries and detailed available services.
- Maintained accurate records of guest accounts, billing, and transactions.
- Coordinated with housekeeping to ensure timely room availability for arrivals.
- Answered incoming calls regarding reservations or general inquiries.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team members to enhance service delivery and streamline operations.
Bus Person
22 Bowens Wine Bar & Grille
Newport
06.2023 - 08.2023
- Monitored inventory levels, addressing supply replenishment needs promptly.
- Organized dining supplies to streamline service and minimize delays.
- Facilitated communication between guests and servers to improve service quality.
- Trained new staff on maintenance and customer service protocols in dining area.
- Assisted servers with food and beverage delivery to enhance dining experience.
- Promoted efficient table turnover by clearing dishes and utensils quickly.
- Cleared used dishes, glasses, and utensils from tables after meals.
- Returned soiled linens to laundry area at end of each shift.
MAA Seaway Event Volunteer
St. Lawrence University
Canton
- Organized events by preparing folders and name tags for all guests.
- Directed guest movement between sessions to facilitate seamless transitions.
- Shared insights on student experiences in math, computer science, data science, and statistics at St. Lawrence.
Math & Everything Event Volunteer
St. Lawrence University
Canton
- Directed guests between event sessions to ensure timely participation in activities.
- Assisted guests in navigating dining hall during lunch, enhancing overall experience.
- Facilitated smooth transitions for guests between various event sessions.
Education
Bachelor of Science - Data Science And Mathematics
St. Lawrence University
Canton, NY01-2027
High School Diploma -
Lick Wilmerding High School
San Francisco01-2023
Skills
- Python and Java
- SQL and R
- Data science and statistics
- Team collaboration
- Interpersonal communication
- Inventory management
- Attention to detail
- Verbal and written communication
- Microsoft Office Suite
- Google Drive
- Commitment to excellence
- Strong work ethic
- Eagerness to learn
- Flexibility
Timeline
Bus Person
22 Bowens Wine Bar & Grille
06.2023 - 08.2023
Guest Service Representative
Gardiner House
2024 - 2025
MAA Seaway Event Volunteer
St. Lawrence University
Math & Everything Event Volunteer
St. Lawrence University
Bachelor of Science - Data Science And Mathematics
St. Lawrence University
High School Diploma -
Lick Wilmerding High School