Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sarah Allen

Canyon,Texas

Summary

Dedicated and customer-focused Guest Service Representative with a strong foundation in computer software skills. Adept at seamlessly integrating technology into hospitality operations to enhance guest experiences and streamline administrative tasks. Proficient in a variety of software applications, including Microsoft Office Suite, property management systems, and customer relationship management (CRM) software. Known for leveraging these skills to optimize guest interactions, deliver efficient front desk services, and contribute to overall guest satisfaction.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Red Roof Inn
06.2022 - 05.2023
  • Handle guest billing, process payments, and generate invoices for over 50 customers per day. Maintain financial records and reconcile accounts.
  • Utilize Microsoft Excel to maintain guest databases, create reports, and analyze guest feedback. Ensure data accuracy and integrity.
  • Proficiently use Microsoft Word and other office software to draft letters, memos, and other guest-related documents.
  • Collaborate with colleagues to ensure smooth operations and cohesive guest service experience.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Housekeeper

Red Roof Inn
Van Horn, Texas
06.2018 - 05.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Science - Computer Science

West Texas A&M University
Canyon, TX
05.2025

Associate of Arts - General Studies

Odessa College
Odessa, TX
05.2023

High School Diploma -

Van Horn High School
Van Horn, TX
05.2023

Skills

  • Proficient in multiple programming languages, such as Python, Java, C, and others
  • Effectively write, debug, and maintain code
  • Understanding of data structures such as arrays, and stacks
  • Understanding of fundamentals of operating systems, including memory management, file systems, and process scheduling
  • Skilled in creating algorithms, and solving complex problems
  • Strong problem-solving skills and can debug and troubleshoot software issues

Timeline

Guest Service Representative

Red Roof Inn
06.2022 - 05.2023

Housekeeper

Red Roof Inn
06.2018 - 05.2023

Bachelor of Science - Computer Science

West Texas A&M University

Associate of Arts - General Studies

Odessa College

High School Diploma -

Van Horn High School

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Sarah Allen