HONG ZHU
Wilmington,DE
Summary
Detail-oriented person with more than ten years of experience in Language and Business Administration arena. Proven ability to provide diverse communication and managerial skills with cross-cultural manners. Excellent bilingual communication ability in English and Chinese Mandarin. Work with great care, participating in internal initiative planning and general practice management with responsibilities. Very well-organized in pursuing reliability and consistency as key to improvement and success.
Overview
29
29
years of professional experience
6
6
Certification
Work History
Bilingual Employee Admin. at Operation Dept.
Tian Zhen Marine Technical Services
Shanghai, China
01.2008 - 02.2019
- Primary onsite interpretation, documents translation between international clients and local sub agents with clear lines of communication assistance for work efficiency.
- Prepare official bilingual-language based documents for all items being delivered or received: Airway Bills/AWB, navigation charts, captain's personal items.
- Issue bilingual language analysis reports and proposals for in-house functional area, overall development and corrective actions on monthly basis.
- Oversee crews' sign-on and sign -off papers, letter of invitations for new crew members to ensure language obstacle removal and increased accuracy.
E-commerce Business Owner
Self-employed
Shanghai, China
02.2016 - 11.2018
- Multi-language managed/organized inventory, size of more than 3000 items for weekly updates including new arrivals.
- Translate Mandarin Chinese to English for two language versions of website interface with detailed item information.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to platform website and media accounts.
- Performed web promotional tools and applications with efficiency to manage sales, data analysis, advertising, E-store decoration and turnover transactions.
Bilingual Employee Floor/Outlets Assistant Manager
Yong An Department Store, Bailian Group.
Shanghai, China
09.1991 - 04.2007
- Onsite customer service in language interpretation, site translation for western customers.
- Oversight for 30 shopping outlets, 7500 square meters, 80-100 staff.
- Prepare complete sales and marketing analysis reports.
- Approve all sales promotion and advertising.
- Manage working discipline for all shop associates employed at each outlet.
- Moderate employee meetings; maintain environmental standards, morale and motivation.
Education
Bachelor of Arts - Business Management
East China University Of Science And Technology
Shanghai, China12.2013
Associate of Arts - English Language And Literature
Shanghai International Studies University
Shanghai, China04.2008
Skills
- Language skills: Proficient in English oral spoken, listening comprehension, reading and writing Upper school educator level in literacy Excellent in bilingual interactions
- Language skills: Native speaker of Chinese Mandarin
- Interpreting and translating skills: Training program for Community Interpreters with certificates Good at consecutive interpreting mode Developing in simultaneous interpreting mode, sight translation mode and summarization
- Teaching skills: Training program in TEFL/TESOL with certificates Have strong expectations to expand overall pedagogical horizons and capabilities with creative teaching methodologies
- Administrative skills: Skilled in facets of operation management, customer relationship and process development
- IT skills: Experienced fundamental courses (certificated) of two computer programming languages and web development in HTML5, CSS, JavaScript, Python II and MATLAB
Certification
- CCC - Cross Cultural Communications/Blue Horizon Interpreter Training Online, Columbia, Maryland. 40 hours Online Course for Community Interpreters in Healthcare, Education, Social and Legal Settings
- ITTT International TEFL/TESOL 120 hours Training Program Certificate in Teaching English to Speakers of Other Languages
- ITTT International TEFL/TESOL 90 hours Training Program Certificate in Teaching Business English
- University of Cambridge Business English Certificate Higher
- Course Certificate at "Coursera" by University of Michigan: Python for Everybody Specialization
- Course Certificate at "Coursera" by Vanderbilt University: Introduction to Programming with MATLAB
Timeline
E-commerce Business Owner
Self-employed
02.2016 - 11.2018
Bilingual Employee Admin. at Operation Dept.
Tian Zhen Marine Technical Services
01.2008 - 02.2019
Bilingual Employee Floor/Outlets Assistant Manager
Yong An Department Store, Bailian Group.
09.1991 - 04.2007
Bachelor of Arts - Business Management
East China University Of Science And Technology
Associate of Arts - English Language And Literature
Shanghai International Studies University
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