Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hong Lung (Brian) Yeung

Vancouver,WA

Summary

Engaging Asian casino host drives customer development and retention through planning and executing promotions and VIP events, tournaments and other special functions. Promotes enjoyable and satisfying experience in professional environment by building relationships and developing loyalty with casino guests. Leverages highly effective verbal, written, telemarketing and communication skills to promote excellent guest service.

Overview

10
10
years of professional experience

Work History

Executive Casino Host (Asian Market)

Ilani Resort
06.2023 - Current
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Boosted casino revenue by identifying key players and developing strategies to retain their business.
  • Assisting the Asian demographic who struggle with language barrier regardless of tiers.
  • Overseeing and drafting player development events for Asian demographic

Executive Casino Host (Asian Market)

Spirit Mountain Casino
03.2022 - 04.2023
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Developing an Asian demographic Database for In-market and Out-Market

Food and Beverage Assistant Manager

Spirit Mountain Casino
06.2021 - 03.2022
  • Ensured compliance with health department regulations by maintaining a clean and safe work environment at all times.
  • Introduced new menu items that boosted sales and attracted repeat clientele.
  • Oversaw daily operations to ensure a smooth flow of service during peak hours.
  • Developed strong relationships with vendors, negotiating favorable pricing terms on food and beverage supplies.
  • Assisted in hiring decisions by conducting interviews and selecting top-performing candidates for open positions within the food and beverage department.

Bartender

Spirit Mountain Casino
09.2020 - 06.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bar Manager

Harrison Bar and Grill
07.2014 - 03.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Education

High School Equiv. Due To Oversea Emergencies -

Crescent Valley High School
Corvallis, OR
06.2002

Skills

  • Trilingual (Cantonese, Mandarin, English)
  • Exceptional communication
  • Player Development proficiency
  • Staff Training and Development
  • Team Management
  • Casino operations knowledge
  • Data analysis proficiency
  • VIP handling
  • Promotions planning
  • Gaming regulations understanding
  • Event planning experience
  • Detail Oriented
  • Loyalty Programs
  • Guest Relations
  • Relationship Development
  • Marketing knowledge
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual

Timeline

Executive Casino Host (Asian Market)

Ilani Resort
06.2023 - Current

Executive Casino Host (Asian Market)

Spirit Mountain Casino
03.2022 - 04.2023

Food and Beverage Assistant Manager

Spirit Mountain Casino
06.2021 - 03.2022

Bartender

Spirit Mountain Casino
09.2020 - 06.2021

Bar Manager

Harrison Bar and Grill
07.2014 - 03.2020

High School Equiv. Due To Oversea Emergencies -

Crescent Valley High School

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Hong Lung (Brian) Yeung