Canh Nguyen
St. Louis,MO
Summary
An organized professional with proven leadership, computer hardware skills and customer service. With 10+ years experience in customer service currently seeking a position where I can optimize my problem-solving skills and organizational skills to contribute to increased customer satisfaction.
Seeking a challenging career with progressive organization that provides an opportunity to capitalize my technical, management, customer service & sales skills.
Professional with comprehensive experience in casino industry. Demonstrates exceptional skills in customer service, relationship management, and conflict resolution. Known for fostering team collaboration and adapting to changing needs to achieve results. Possesses strong communication, problem-solving, and organizational abilities essential for driving guest satisfaction and loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Casino Host – Asian Market
Boyd Gaming - Treasure Chest Casino
02.2025 - Current
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Provided ongoing support and assistance to other casino hosts as required, fostering a collaborative work environment focused on delivering exceptional service quality across all functions within the department.
Asian Executive Casino Host
Penn Entertainment
11.2022 - 11.2024
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Provided ongoing support and assistance to other casino hosts as required, fostering a collaborative work environment focused on delivering exceptional service quality across all functions within the department.
- Facilitated new member sign-ups, contributing to an increase in overall casino membership numbers.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Increased player loyalty through the development of strong relationships with high-value clients.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
Executive Casino Host - Multi Property
Hollywood Casino at Penn Race Course - Penn Entertainment
03.2022 - 11.2022
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Boosted casino revenue by identifying key players and developing strategies to retain their business.
- Enhanced guest experience by providing personalized service and tailored gaming recommendations.
- Contributed significantly towards increasing profitability through active participation in the initial planning and execution stages of various revenue-generating initiatives within the department.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
Asian Executive Casino Host
Hard Rock International
02.2021 - 03.2022
- Worked closely with table game supervisors to ensure optimal experiences for high-value players during peak hours at the casino floor.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
- Conducted regular client outreach to maintain relationships and encourage repeat visits from top players.
- Assisted in the planning and execution of exclusive events for VIP clientele, resulting in increased guest engagement and loyalty.
- Maintained strict confidentiality regarding client information, following all relevant privacy laws and policies throughout interactions with guests.
- Collaborated with marketing team to create targeted promotions and events for VIP guests.
- Boosted casino revenue by identifying key players and developing strategies to retain their business.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored gaming operations continuously to check on dealers and players.
- Helped market casino to target groups to bring in business and sustain continued profits.
Asian Executive Casino Host
River City Casino & Hotel - Penn Entertainment
03.2010 - 08.2020
- Cashier
- Restaurant Leader
- Restaurant Manager
- Asian Executive Casino Host
- Awards - Employee Of The Month October2016 At River City Casino & Hotel
System Service Rep Computer Repairs
IBM
11.2014 - 06.2016
- Minimized risk exposure through implementation of comprehensive preventative maintenance plans based on industry best practices.
- Enhanced system performance by identifying technical issues and implementing effective solutions.
- Exceeded performance targets consistently through dedication to continuous improvement and consistently high-quality service delivery.
- Streamlined workflow processes by creating detailed documentation for system installation, configuration, and updates.
- Boosted customer satisfaction by providing timely and accurate troubleshooting for hardware and software problems.
Sales Agent - Tower Technician
AT&T
01.2011 - 01.2014
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Servicing and diagnosing cell towers.
- Restores service functionality after outages.
Education
Associate Of Arts In Business Administration - Business Administration
UMSL University of Missouri St. Louis
1 University Blvd. St. Louis, MO 63121-4400Bachelor degree - Computer Engineering Technology
USML University of Missouri Saint Louis
St. Louis, MO01.2015
Skills
- Creativity & Problem Solving
- Visual Basic
- Customer Service
- Hardware trouble shooting
- Microsoft Office
- Tableau
- Salesforce (Smart)
- Presentation & Public speaking
- Microsoft Team
- Halo
- Adobe Creative cloud
- Design Thinking
- Written & Oral Communication
- JavaScript
- ACSC
- LMS
- CMP
- Leadership
- C
- Highly organized and efficient
- QCI
- Teamwork
- Stay
- Excel (Advance)
Certification
- Engaging Sales and Service Certification - Present
- Development of Sales and Service competencies that include effective communication, understanding customer needs, and building strong relationships to grow revenue.
- CPR/AED - November2020 to November2025
- ServSafe Alcohol - February2020 to February2025
Languages
Vietnamese - Fluent
Awards
Awards - Employee Of The Month October2016 At River City Casino & Hotel
Accomplishments
Awards - Employee Of The Month October 2016 At River City Casino & Hotel
Timeline
Executive Casino Host – Asian Market
Boyd Gaming - Treasure Chest Casino
02.2025 - Current
Asian Executive Casino Host
Penn Entertainment
11.2022 - 11.2024
Executive Casino Host - Multi Property
Hollywood Casino at Penn Race Course - Penn Entertainment
03.2022 - 11.2022
Asian Executive Casino Host
Hard Rock International
02.2021 - 03.2022
System Service Rep Computer Repairs
IBM
11.2014 - 06.2016
Sales Agent - Tower Technician
AT&T
01.2011 - 01.2014
Asian Executive Casino Host
River City Casino & Hotel - Penn Entertainment
03.2010 - 08.2020
Associate Of Arts In Business Administration - Business Administration
UMSL University of Missouri St. Louis
Bachelor degree - Computer Engineering Technology
USML University of Missouri Saint Louis