Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Hongwei Lu

Boston,MA

Summary

Johnson & Wales, 3-year dean's list recipient; organized numerous on-campus event; Discussions with leaders of worldwide hotel brand. Tackled challenges with creativity and positivity.

Overview

4
4
years of professional experience

Work History

Client Service Representative

China Postal Saving Bank
Wuhan, Hubei
04.2022 - 08.2022

Delivered high level of service to clients to both maintain and extend relationships for future business opportunities. Managed and updated physical and digital client account information.

In Room Dinning Server

Fairmont
Wuhan, Hubei
01.2022 - 04.2022

Took the lead in operation and promotion of Fairmont In Room Dining Service during start-up period; involved in room preparation process for hotel loyalty program members; extensive customer service experience, serving customers in Chinese and English; implementing changes to traditional service model to improve customer satisfaction

Restaurant Server

Novotel Hotel
Wuhan, Hubei
06.2018 - 07.2018

Involved in room preparation process for ANA Airlines check-in hotels; extensive customer experience serving customers in Chinese and English.

Education

Master of Science - Innovation & Technology

Boston University
Massachusetts
12.2024

Bachelor of Science - Hotel & Lodging Management

Johnson & Wales University
Providence, RI
05.2022

Skills

  • Critical thinking
  • Strong organizational skill
  • Extraordinary math skill
  • Excellent leadership
  • strong oral communication & writing
  • Proficient in using Microsoft Office
  • Extensive experience in data analysis
  • Quick study, highly adaptable

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Affiliations

Johnson & Wales Chinese Student & Scholars Association

President

  • Leader of the Chinese Student & Scholars Association, inclusive of four other Rhode Island schools (Brown University, Rhode Island School of Design, University of Rhode Island, and Wheaton College), major activities include hosting the Rhode Island Five New Student Orientation in Beijing, Shanghai, and Shenzhen.
  • Assistant to the General Director and Program Reviewer for the 2018-2019 and 2019-2020 Rhode Island Five Schools Spring Festival Gala, which included a reception for the Chinese Consulate in New York.
  • Procured sponsors such as CUSSA and Panda Takeaway for the Johnson & Wales University Chinese Student and Scholars Association; secured a total of $4,000 for the student union (equal to RMB 26,000)

Marriott Roundtable Meeting

Chinese Student Representative

  • Held in-depth discussions with Mariott’s North American regional manager about the future development prospects of hotels; topics included (but were not limited to) the combination of technology and hospitality, promotion channels for the hotel industry, and difficulties and opportunities associated with the global development of hotels.

Timeline

Client Service Representative

China Postal Saving Bank
04.2022 - 08.2022

In Room Dinning Server

Fairmont
01.2022 - 04.2022

Restaurant Server

Novotel Hotel
06.2018 - 07.2018

Master of Science - Innovation & Technology

Boston University

Bachelor of Science - Hotel & Lodging Management

Johnson & Wales University
Hongwei Lu