Johnson & Wales, 3-year dean's list recipient; organized numerous on-campus event; Discussions with leaders of worldwide hotel brand. Tackled challenges with creativity and positivity.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities. Managed and updated physical and digital client account information.
Took the lead in operation and promotion of Fairmont In Room Dining Service during start-up period; involved in room preparation process for hotel loyalty program members; extensive customer service experience, serving customers in Chinese and English; implementing changes to traditional service model to improve customer satisfaction
Involved in room preparation process for ANA Airlines check-in hotels; extensive customer experience serving customers in Chinese and English.
Johnson & Wales Chinese Student & Scholars Association
President
Marriott Roundtable Meeting
Chinese Student Representative