HONGYUN LIN
Las Vegas,USA
Summary
Operations and customer-focused professional with 5+ years of experience in travel operations, booking management, and client coordination. Currently managing Antelope Canyon ticketing operations, including OTA partnerships, supplier coordination, and real-time issue resolution. Experienced in handling high-volume bookings, last-minute changes, and cross-team communication in fast-paced environments. Strong ability to work independently and deliver results in remote or distributed team settings. Bilingual in English and Mandarin Chinese.
Overview
17
17
years of professional experience
Work History
Manager – Antelope Canyon Operations
Chinese Host Destination Inc.
USA
06.2022 - Current
- Manage daily ticketing operations for Antelope Canyon tours, including OTA and direct bookings
- Coordinate with suppliers to ensure availability, pricing accuracy, and smooth operations
- Handle last-minute changes, cancellations, and urgent situations
- Maintain relationships with OTA partners and vendors
- Optimize workflows to improve efficiency and reduce errors
- Analyze booking data to support business decisions
Accountant
Rechargeable Power Energy
USA
09.2021 - 05.2022
- Performed bank reconciliations and maintained financial records
- Managed journal entries, reports, and compliance documentation
- Filed sales tax and supported administrative operations
Operator & Bookkeeper
Truck Logistics Company
USA
05.2020 - 08.2021
- Coordinated dispatch schedules and daily logistics
- Communicated with clients to resolve issues
- Managed invoicing and financial records using QuickBooks
- Generated reports and tracked company expenses
Manager
Door & Window Company
USA
02.2019 - 12.2019
- Conducted market analysis and pricing strategy
- Managed client relationships and developed new business
- Resolved customer issues to ensure satisfaction
Sales Specialist
L&J Restaurant MFG. Import Inc.
USA
05.2018 - 10.2018
- Managed customer accounts and achieved sales targets
- Built and maintained client relationships
- Handled inventory management
Foreign Trade Specialist
Fuqing Youyi Adhesive Tape Products Co., Ltd.
China
07.2009 - 12.2014
- Managed international orders and logistics
- Coordinated with clients and internal teams
- Handled payments and documentation
- Trained junior staff
Education
Bachelor’s Degree - Business Administration
Fujian University of Technology
China01-2009
Skills
- Travel Operations & Ticketing Management
- OTA Coordination (Viator, GetYourGuide, etc)
- Customer Support & Issue Resolution
- Vendor & Supplier Management
- Booking Systems & Workflow Optimization
- Data Analysis & Reporting (Excel)
- Remote Communication & Cross-team Collaboration
- QuickBooks & Financial Management
- Microsoft Office (Excel, Word, Outlook)
- QuickBooks
- AutoCAD (Basic)
- Booking & Reservation Systems
LANGUAGES
English (Professional)
Mandarin Chinese (Native)
Timeline
Manager – Antelope Canyon Operations
Chinese Host Destination Inc.
06.2022 - Current
Accountant
Rechargeable Power Energy
09.2021 - 05.2022
Operator & Bookkeeper
Truck Logistics Company
05.2020 - 08.2021
Manager
Door & Window Company
02.2019 - 12.2019
Sales Specialist
L&J Restaurant MFG. Import Inc.
05.2018 - 10.2018
Foreign Trade Specialist
Fuqing Youyi Adhesive Tape Products Co., Ltd.
07.2009 - 12.2014
Bachelor’s Degree - Business Administration
Fujian University of Technology