Honora Murphy

• In addition to pursuing a Nursing degree at Normandale Community College, I have taken on a similar role to a Pharmacology Teacher's Assistant called a PASS Leader
• Created weekly study sessions for 16-20 students, where we delve into various aspects of pharmacology.
• These sessions entail discussions about drug mechanisms, associated side effects, and the critical nursing considerations vital for patients receiving these medications
• This role has allowed me to hone my teaching and planning skills while contributing to my peers' academic success
• The position required a student who excelled in pharmacology in their previous semester to help those currently taking the course.
• Created and developed lesson plans to meet students' academic needs.

I was privileged to participate in an enriching summer internship at the Gillette Children's Inpatient Rehab unit

• Throughout this internship, I had the invaluable opportunity to closely observe and actively support Registered Nurses in their daily tasks while utilizing my therapeutic communication skills across diverse developmental stages
• This experience proved instrumental in my understanding of the nursing profession, especially the pediatric side, including understanding the importance of documentation, comprehensive patient assessments, and the intricate protocols employed to facilitate sound decision-making
• During this internship, I gained insight into the expansive world of pediatric patient care, solidifying my passion for this field.
• Worked alongside experienced nursing professionals to learn new procedures.
• Performed regular rounds to check on well-being of patients.
• Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
• Utilized Electronic Medical Records (EMR) systems to record patient data.

• Transitioned to the front desk role at Gillette Children's Hospital Campus in Saint Paul, where I assumed a Front Desk Receptionist role encompassing crucial responsibilities
• These included managing incoming trauma scheduling, facilitating seamless patient check-ins, attending to guest service requirements, serving as the primary operator for incoming phone calls, and actively participating in in-clinic scheduling, collaborating closely with medical professionals, including doctors and nurses.

• At Gillette Children's Specialty, I played a pivotal role in assisting families with coordinating their appointments
• My primary focus was supporting the Allied Health Department, where I routinely managed the complex task of scheduling multiple types of appointments simultaneously via telephone
• Solid commitment to efficiency and customer service, I consistently handled an average of 40-60 calls daily, ensuring that families received the timely and comprehensive support they required.
• Handled complaints and questions and re-directed calls to other team members.

• Greeting Guests, including answering the phone with enthusiasm and helping them with any questions.
• Training other team members on how to properly perform tasks.
• Restocking Shelves, and understanding the devices used to help assist with this process.
• Cleaning and Sterilizing the environment throughout the day.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.