Honore Ismael Sow
Tacoma,WA
Summary
Detail-oriented IT professional with expertise in technical troubleshooting, system support, and network fundamentals. Background in U.S. Army heavy equipment engineering, specializing in diagnostics, electrical/hydraulic repair, and preventative maintenance. CompTIA-certified with proven skills in user support, system configuration, and security tool monitoring.
Overview
9
9
years of professional experience
Work History
Heavy Equipment Operator
US Army
02.2022 - 03.2026
- Operated heavy machinery to assist in site preparation and excavation tasks.
- Followed safety protocols and regulations to maintain a secure work environment.
- Conducted routine inspections on equipment to ensure operational efficiency.
- Collaborated with team members to execute project plans effectively.
- Maintained equipment cleanliness and performed basic maintenance tasks.
- Operated range of heavy equipment on regular basis with advanced skill.
Cab and Truck Driver
Uber Greenlight Hub
09.2017 - 01.2022
- Operated commercial vehicles to transport goods safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate delivery logs and documentation in accordance with company policies.
- Collaborated with dispatchers to optimize route planning and improve delivery times.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Hyattsville, MD12-2026
CompTIA Certification - My Computer Career
CYBER WARRIOR PROGRAM
Columbus, OH01-2026
Associate of Arts - General Studies
University of Maryland Global Campus
Hyattsville, MD08-2025
Skills
- Monitored backups, antivirus status, shared storage, and network activity
- Implemented system security and server configurations
- Provided IT support and planned end‑user workstation setups
- Analyzed system layouts and recommended hardware modifications
- Generated and validated security algorithms for software, firmware, and hardware
- Conducted simulated incident response and escalations
- Applied TCP/IP, DHCP, routers, and switches to maintain network connectivity
Timeline
Heavy Equipment Operator
US Army
02.2022 - 03.2026
Cab and Truck Driver
Uber Greenlight Hub
09.2017 - 01.2022
Bachelor of Science - Computer Science
University of Maryland Global Campus
CompTIA Certification - My Computer Career
CYBER WARRIOR PROGRAM
Associate of Arts - General Studies
University of Maryland Global Campus
Core Technical Skills
Networking & Infrastructure Systems & Tools Hardware Professional Strengths
Routing & Switching • TCP/IP • DHCP • DNS • WAN • Wireless Networks • VPN Technologies • Network Troubleshooting • Network Management • Virtualization (VMware) • SDN • IaC • BCDR
Windows 11 • Windows Server • macOS • Ubuntu • Android/iOS Packet Tracer • Bomgar • TeamViewer • LogMeIn Sophos • ESET • Malwarebytes Active Directory • Exchange ICE • BMC Track‑It • Smart Service Desk
Windows desktops/laptops • iMac • MacBook Pro/Air iPhone • iPad • Android/Samsung devices Laser/inkjet printers • 3D printers
Leadership • Team Collaboration • Technical Troubleshooting • Preventative Maintenance • Operational Efficiency • Risk Assessment • Safety Compliance • Customer Service • Communication • Time Management
Certifications
CompTIA A+ • CompTIA Network+ • CompTIA Security+ • CompTIA CySA+
Security Clearence
Active U.S. Secret Clearance