Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Honorina Angelize Vaiau

San Antonio,TX

Summary

I excel in fostering relationships and improving case acceptance rates, ensuring optimal patient outcomes while maintaining HIPAA compliance and exceptional customer service. Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Treatment Coordinator/Registered Dental Assistant

Potranco Family Dental
04.2022 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Laid out potential payment plans for patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.

Lead Registered Dental Assistant

Familia Dental
08.2019 - 03.2022
  • Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
  • Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Sales Associate

Walmart
11.2015 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

Associate of Arts -

American Samoa Community College
American Samoa
05-2015

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling
  • Recordkeeping
  • Treatment Planning
  • New hire training
  • Patient care coordination
  • Exam room preparation
  • Dental care
  • Expertise of payment plans
  • Scheduling
  • Customer service
  • Meeting preparation
  • Inventory management
  • Performance improvement

Certification

Licensed RDA

CPR Certified

Languages

English
Professional Working

Timeline

Treatment Coordinator/Registered Dental Assistant

Potranco Family Dental
04.2022 - Current

Lead Registered Dental Assistant

Familia Dental
08.2019 - 03.2022

Sales Associate

Walmart
11.2015 - 08.2019

Associate of Arts -

American Samoa Community College

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