Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Hope Allen

Salt Lake City

Summary

Experienced professional with a strong background in project management, stakeholder engagement, energy and business operations. Proven track record in effectively managing complex processes and collaborating with cross-functional teams to deliver equitable, client-focused outcomes. Passionate about leveraging clean energy solutions to drive sustainable growth and actively supporting underrepresented communities.

Overview

10
10
years of professional experience

Work History

Front-End Operations Associate

The Home Depot
10.2023 - Current
  • Homer Award Recipient for Customer Service Excellence
  • Manage front-end operations, ensuring alignment with organizational goals and customer retention strategies
  • Identify opportunities for improving operational efficiency and safety across teams and facilities
  • Maintain high accuracy during customer transactions and sales processing

Tax Processing Specialist

Forvis, LLP
09.2021 - 08.2023
  • Provided leadership support for tax departments, leveraging innovative technologies to assemble and deliver client solutions
  • Directed technical troubleshooting processes, ensuring consistent delivery of client-focused results
  • Achieved excellence in managing special projects and enhancing organizational workflows

Substitute Teacher

Dallas Independent School District
10.2020 - 06.2021
  • Delivered individualized instructional support for student achievement in math and science
  • Leveraged technology, including SMART Boards and Google Meets, to enhance learning environments for in-person and virtual classrooms
  • Maintained classroom continuity in alignment with district academic goals

Claims Administrative Support

Pinnacle Group – Oncor Electric
08.2017 - 10.2018
  • Supported resolution of 500+ property damage claims, contributing to over $6M in revenue through detailed data management and research
  • Facilitated high-value interactions with stakeholders, including district attorneys, law enforcement, and clients
  • Enhanced organizational outcomes by streamlining claims data intake processes

Math Intervention Specialist (Short-term Contract)

Dallas Independent School District
01.2015 - 06.2015
  • Met Student Learning objective goals for 66% of targeted population (3rd grade) seeing marked improvements in ability to identify problems, math literacy, execute strategies, and follow through with a plan that bears reasonable outcomes
  • Collaborated with teachers to select and group students based on need and designed a plan to help students overcome achievement gaps
  • Graphed and analyzed data to implement an instructional plan, track and evaluate progress

Education

Bachelor of Arts - Digital Communications And Media

Prairie View A&M University
Prairie View

Skills

  • SharePoint
  • TaxCaddy
  • PFX GoSystems
  • Microsoft Office Suite
  • Google Workspace
  • Zoom
  • SmartBoards
  • Workflow Optimization
  • Data Integrity
  • Regulatory Adherence
  • Salesforce CRM
  • DocuSign
  • SafeSend
  • LLM and Generative AI Apps
  • Instruction-based SMART Technologies
  • Stakeholder Engagement
  • Technical Troubleshooting
  • Training & Instruction
  • Project Management
  • Energy and Sustainability Advocacy
  • Amelio

Affiliations

  • Silicon Slopes Women in Leadership

Timeline

Front-End Operations Associate

The Home Depot
10.2023 - Current

Tax Processing Specialist

Forvis, LLP
09.2021 - 08.2023

Substitute Teacher

Dallas Independent School District
10.2020 - 06.2021

Claims Administrative Support

Pinnacle Group – Oncor Electric
08.2017 - 10.2018

Math Intervention Specialist (Short-term Contract)

Dallas Independent School District
01.2015 - 06.2015

Bachelor of Arts - Digital Communications And Media

Prairie View A&M University

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Hope Allen