Patricia Oliver
Richmond,IN
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and assisting customers. Creative problem-solver versed in customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front End Cashier
Kroger 914
01.2020 - Current
- Helping customers check out
- Customer Service is stressed in providing the best Service and friendliness to our customers.
Insurance Agent
Alaska Service Agency
10.2018 - 04.2019
- Made out-bound calls to existing clients, to follow-up and up-sell additional coverages.
Trend Analyst/Technical Writer
Ravn Alaska
01.2012 - 08.2012
- Be familiar with company policies regarding Federal Aviation regulations, (JASC Codes)
- Assisted Director of quality control of revisions of all company manuals
- Track and distribute company manuals
- Also performed records maintenance of aircrafts.
Education
Bachelor of Communication -
University of Houston- Clearlake
Diploma -
Far West Travel School
01.1984
Skills
- Lotus Notes
- Windows OS
- PowerPoint
- Excel
- Outlook
- Word
- Sharepoint
- WordPress
- Design work in Quark Xpress utilizing Adobe Photoshop 6 and Illustrator 8
- Customer Service- Health and Insurance Benefits
- Quickbooks
- SAP- Accounts Payable
- Internet related
- File Transfer Protocol-UNIX
- HTML
- Internet copyright law
- CUSI
- SUSI-Search indexes
- Boolean logic
- Customer Service
Certification
Insurance License- Producer, Indiana 3689213, 08/31/2025, 13657547
References
- Gina Wilmink, Commercial Agent, Alaska Service Agency, 907-727-7186
- Karen Flannagan, Agent, Colonial Life, 907-795-0067
- Jake Warren, Agent, Allstate Insurance Co., 907-342-2024
Additional Information
I have experience with Contract Collection, with the Wynwood Agency Inc. , which was in Tacoma, WA.
Wynwood provided a fully automated receipt and disbursement service throughout the United States, Mexico, and the United Kingdom, for various banks and financial institutions. This servicing was designed specifically to process deeds of trust, Real Estate contracts, and escrow payments. For developers or holders of multiple contracts, specialized reports were provided to help them more effectively manage delinquencies, monthly cash flow, and development equity.
As a Customer Service Representative, my primary duties were as such:
1. Provide account status.
2. Process verifications, bankruptcies, disbursement changes, and automatic debits.
3. Provide written and verbal payoffs.
4. Provide amortization schedules for 360/365 interest calculations.
5. Process payment of Taxes and Insurance.
6. Assist in completing special projects that may include conversion, file audits, etc.
Languages
French
Limited Working
Timeline
Front End Cashier
Kroger 914
01.2020 - Current
Insurance Agent
Alaska Service Agency
10.2018 - 04.2019
Trend Analyst/Technical Writer
Ravn Alaska
01.2012 - 08.2012
Bachelor of Communication -
University of Houston- Clearlake
Diploma -
Far West Travel School
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