ROY NUNEZ
Yonkers,NY
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Computer Technician
914 Camera & Computer All
01.2017 - Current
- Troubleshoot problems and meet with customers to pick up laptops or desktops for repairs
- Meet with customers to go over diagnoses and to get their approval before beginning repair
- Repaired, documented repairs and returned computers to customer, and followed up in timely manner
- Educating customers on proper usage of hardware/software, also educating customers on preventive measures to insure problems do not return
- Upgrading and maintaining computers for clients as needed.
- Patiently walked individuals through basic troubleshooting tasks.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Identify hardware failures and replace non-functional components.
Customer Service Agent for Apple
Convergys
02.2016 - 01.2017
- Resolved service and technical problems for customers by asking clear and specific questions.
- Managed call flow to respond to technical support needs of customers.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
Stower
Amazon Fulfillment Center
01.2015 - 02.2016
- Inspecting product care
- Scanning products for inventory
- Stock products for display
- Assisting in other departments as needed.
Security Officer
SEMINOLE HARD ROCK Casino
01.2008 - 01.2015
- Tasked with diligent observation of criminal activity and safety hazards
- Cooperated with department heads to ensure comprehensive property protection
- Completed accurate and timely reports for all incidents
- Perform other duties as requested by Surveillance Manager, Gaming Commission
- Empire casino, yonkers, ny
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Education
High School Diploma -
Skills
- Software and Hardware
- Bilingual Communications
- Observational Skills
- Customer Service
- Printers and Peripherals Installation
- Attention to Detail
- Hardware Replacement
- Troubleshooting and Diagnostics
- Home Installations
- Troubleshooting Techniques
- Computer Networking
- Laptop Servicing
Certification
- Certified CompTIA A+ [12/08/22-12/08/25]
- Certified Google IT Support
Timeline
Computer Technician - 914 Camera & Computer All
01.2017 - Current
Customer Service Agent for Apple - Convergys
02.2016 - 01.2017
Stower - Amazon Fulfillment Center
01.2015 - 02.2016
Security Officer - SEMINOLE HARD ROCK Casino
01.2008 - 01.2015
Pennfoster High School - High School Diploma,
Similar Profiles
Haitham ButrusHaitham Butrus
Sales and Marketing Representative at LNX INC Computer And Camera EngineeringSales and Marketing Representative at LNX INC Computer And Camera Engineering
Justin LockeryJustin Lockery
Social Media Content Creator at 914 CrossfitSocial Media Content Creator at 914 Crossfit
Patricia OliverPatricia Oliver
Front End Cashier at Kroger 914Front End Cashier at Kroger 914
MANVIR KAURMANVIR KAUR
Dental Assistant and Receptionist at Jamesburg Dental CareDental Assistant and Receptionist at Jamesburg Dental Care
Modia Danie AlexandreModia Danie Alexandre
Registered Nurse, Pediatric Stepdown at New York Presbyterian/Weill Cornell Medical CenterRegistered Nurse, Pediatric Stepdown at New York Presbyterian/Weill Cornell Medical Center